Front Office Supervisor 前台主管

· Conducts shift briefings toensure hotel activities and operational requirements are known
· 进行有效的交接班简报工作，以明确酒店活动和运营要求
· Supervise front officeoperations during assigned shift including:
· 在当班期间监督前厅部运营情况，包括：
o Maintenance of guestinformation
o 维护客户信息
o Maintenance of informationabout local events
o 维护当地活动的信息
o Compile occupancy statistics
o 统计入住情况
o Supervise the use of he publicaddress system
o 监督公共广播系统的使用
o Supervise group bookings
o 监督团组预订情况
o Assisting with seriouscomplaints
o 协助解决严重投诉问题