西餐厅领班 ADD Team Leader

Position Summary 职位概述
This position is concerned with the efficient and professional service of food and beverages, while ensuring guests receive optimum service in accordance with the Hilton standards, policies and procedures
本职位要求在餐厅服务的服务人员能为客人提供有效率以及专业的服务，在符合希尔顿服务标准的前提下保证向客人提供周到的服务，令客人感到舒适满意。
1. Confidently knowing the food and beverage menu contents and be able to explain them indetail to guests.熟悉掌握菜单并可以自如地向客人做以介绍。
2. Understand dietary requirements and offer appropriate suggestions.
理解健康食品，并可以向客人提出合理的建议。
3. Be able to correctly label buffet dishes.
熟练正确地指出自助餐台上的食品。
4. Undertake steps/process to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner. This includes setting tables, setting the buffet, having all equipment ready for service and ensuring you have been briefed by your supervisor for the shifts activities.
遵守工作程序，确保餐厅根据早、中、晚餐以及客人的要求正确摆台，包括摆台、自助餐台的准备工作，各种服务设备准备就绪。以及自己已经被当班主管做好关于本次活动细节通知。
5. By ensuring everything is clean and tidy, ready for guests to enter the restaurant.
保证各种设备设施的清洁，随时可以对客服务。
6. By assisting bar attendants & kitchen staff where required and carry out any reasonable duties requested by the Supervisor/Manager.
按照主管或经理的要求，协助饮料服务员及厨房员工。
7.Greet guests with a smile offer assistance with coats, bags etc., and introduce yourself.
微笑迎接客人，协助客人存放外套及背包并作自我介绍。
8.All guests are escorted to a table, asked if they would prefer smoking or non smoking.
所有客人都需被引至桌旁，并询问就座吸烟区或非吸烟区。
9.Ensure all service procedures are carried out to the standards required.
确保所有服务都符合标准。
10.By replenishing drinks, never letting cup or glass to become empty.
保证询问客人的饮料是否续杯，保证不发生空杯的情况。
11.Ask guests if satisfied after each course and if anything additional is needed.
服务后询问其是否满意，并询问客人是否有其他需要。
12. Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Supervisor/Manager.
满足客人的各项要求，如不能马上答复客人，请与经理联系。
13.Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅是都报以微笑与问候，无论其是否在自己的服务区内。
14.Make sure all areas are cleaned and maintained in accordance with operating procedures.严格执行服务程序，确保所有服务设施的清洁与完备。
15. Positively end the guests experience by checking satisfaction.
在客人用餐接近尾声的时候，询问客人对用餐是否满意。
16.All guests check must be presented promptly on request with a feedback form & brochure.
在客人结帐时，账单要与客人满意程度调查及其他宣传单一起放在账单夹中。
17.Ensuring that safe and healthy working practices are observed throughout service.
在服务过程中确保严格遵守卫生及安全守则。
18.Reporting any accidents/incidents to the Supervisor/Manager.
向上一级主管或经理汇报发生的任何事故。
19.Food & Beverage mission is established and instilled in all team members.
餐饮部的工作使命在所有员工当中被建立并贯彻。
20.Performs any other duty as assigned by the Department manager.
执行任何工作任务都像执行部门经理下达的任务一样。
21.Able to accept food delivery services.
能接受外卖服务。
RequiredQualifications 任职要求：
1. To maintain a high customer servicefocus by approaching your job with the customersalways in mind.
在服务工作的整个过程中，时刻保持高度的客户服务意识。
2. To have a positive impact, takingpersonal responsibility and initiative to resolve issues, always clearlycommunicating with both customers and colleagues.
保持积极的工作态度，做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
3.To be motivated and committed,approaching all tasks with enthusiasm and seizing opportunities to learn newskills or knowledge in order to improve your personal performance.
具有积极合作的精神。以热心的态度对待所有的工作，并乐于借助一切机会学习技能以便于改进自己的工作表现。
4.More than 1 year of the same position experience.
具有1年以上同岗位工作经验。
5.Knowledgeable of Reception and Cashiering
完全了解餐饮接待和收银的工作及相关知识。