Assistant Manager 西餐厅副经理

Position Summary 职位概述
1.Actively seeking verbal feedback from customers and staff at each service period.
在服务期间积极收集客人及服务人员的反馈。
2.In consultation with the Manager, agreeing and implementing actions to make improvements to customer service.
与经理商讨，并就如何改进对客服务达成共识并采取相应的行动。
3.Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager.
以积极的态度从客人的投诉和建议，并在协助餐厅经理处理事件的过程中吸取经验。
4.Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服务时间确保高效准确的传达客人的任何要求及需要。
5.Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.
熟悉部门服务标准，可以清楚的向其他员工解释服务标准。
6.Assessing staff performance against Standards. Assisting to implement and follow though with improvements that are identified.
能够按照服务标准对 其他员工的表现进行评估，能够按照服务标准对 其他员工的表现进行评估。
7.To describe, assign and delegate duties and authority for the operation of the Restaurant at all times.
分配，指派, 日常工作，授权餐厅的经营活动。
8.Ensuring the shift is reviewed and handovers and briefings are carried out. Maintaining in-depth technical knowledge and skills required for the job.
确认在每个班次结束前做好回顾，并且与下一个班次做好交接，保持对本职工作技能知识的深入了解。
9.Assist with forecasting potential revenues and costs. Following company control procedures Controlling costs without compromising standards.
能够作出收入及成本预算，遵守酒店的各项财务制度，在不违反服务标准的前提下控制成本。
Required Qualifications 任职要求
1.To have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
保持积极的工作态度, 做好本职工作，并且主动解决问题，能够始终清晰的与客人或同事进行交流。
2.To be motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance.
具有积极合作的精神, 以极其热心的态度对待所有的工作，并且乐于借助一切机会学习新技能以便于改进自己的工作表现。
3.To be flexible, responding quickly and positively to changing requirements including the performance of any tasks requested of you.
具有极强的应变能力, 反映迅速并以积极的态度面对要求的改变，包括任何工作要求的改变。
4.To maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals.
具有极强的团队精神， 通过合作及对同事工作的支持达到团队的目标。
5.Knowledge of an additional language
对额外语言的知识
6.Knowledge in HACCP
在食品安全体系方面的知识
7.Participation in additional culinary classes or seminars
参与过额外的厨房课程或研讨会