F&B Sales Manager 餐饮销售经理

Position Summary 职位概述
1. Implement all sales action plans related to the respective market as outlined in sales action plan with supervision under Restaurante Operation Manager.
在经理督导下，制定每周及每月餐饮销售计划，执行相应的餐饮销售活动。
2. Ensure that the invoicing effectively corresponds to all services agreed upon and rendered.
确保对能对商品价格进行有效估价，尽可能地符合客人的意愿，将酒店服务做到最好。
3. Confidently knowing the food and beverage menu contents and be able to explain them in detail to guests.
熟悉掌握菜单及饮料单上的内容，并可以详细的给客人做出解释
4. Deliver Food and Beverage service of high standard and in accordance with departmental standards and procedures
按照部门的规范和程序提供高标准的餐饮服务
5. Communicates to his/her superior any difficulties, guest comments and other relevant information
与上级领导交流有关疑难，客人意见和其它相关信息
6. Promote the hotel as often as possible through entertaining, conduction, site inspections, and presentation hotel etc.
通过热情招待、加强交流、定点拜访、酒店介绍等销售技巧，提高销售业绩，促进酒店经营发展。
7. Pay visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.
保持与酒店老客户、现有及潜在客户之间的联系，尤其是商业合作上的联系。
8. Organize regular visits in accordance to a predetermined plan and maintain relationship well with customers.
根据预定计划组织定期的客户拜访，与客户保持良好关系。
9. Meet and accompany any top key accounts, VIP guests upon arrival to ensure statisfaction.
在主要客户及贵宾到店时欢迎其光临，并做好在店内的接待工作。
10.Provide after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.
提供完善的售后服务，确保妥善处理所有客人投诉，如需要可与相关部门进行商讨沟通。
11.Keep himself/herself well informed about the restaurant especially in key departments.
始终了解餐厅的运营信息，尤掌握酒店重要部门的信息更新。
12.Get and well known all information of market by using competitor awareness tool, especially key F&B competitors, its production and related promotions and report to DOFB/FBM in a timely manner.
利用竞争对手分析工具了解并熟悉竞争对手相关产品信息，特别是重点客户及相应产量，密切监控竞争对手动态，并定期及时向餐饮总监/餐饮经理汇报。
13.Maintains a high level of exposure for the hotel in major market areas through sales call or joint sales call, telephone, fax, and written communications.
通过直接销售拜访、联合销售拜访、电话销售、通信等方式努力将酒店主要市场保持在一个高水准的位置。
14.Carry out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
15.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要 ，该部门有权更改或补充该职位描述。
Required Qualifications 任职要求
1. More than 1 year of the same position experience.
具有1年以上相关岗位工作经验。
2. Able to endure hard work.Have good sense of responsibility and team work.
工作勤奋，具有团队合作精神。
3.Communicate with guest efficiently.Customer oriented, Credibility.
与宾客的有效沟通能力强，具有服务意识，为人正直、诚实、敬业。
4. Good professional habits. Integrity.
具有良好的工作习惯、较高的职业素养与道德。