预订文员 Reservation Agent

1. To maximize room sales and revenue for the hotel. Up-selling belongs to highest priorities.
以増销为首要任务最大化酒店客房销售收益。
2. To ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel.
始终以销售意识和态度发觉酒店的潜在销售机遇。
3. To maintain a high level of communication with major sources of business and advise the management of feedback where necessary.
与主要的生意来源保持良好沟通并将意见反馈给管理层。
4. To advise the management of any changes or trends relating to business.
与管理层沟通生意的任何趋势和变化。
5. To ensure all refused business is recorded with reasons for refusal.
记录被拒绝的生意和原因。
6. To adhere to all company credit policies to ensure that all revenue expected will be received.
遵循酒店的信贷政策保证酒店所有应收款项到账。
7. To adhere to pre-set availability and rate controls.
保障预留房和价格的有效性。
8. To ensure a high level of product knowledge of the hotel and local area.
具有良好的酒店产品知识和酒店周边知识。
9. To maintain and update guest history and marketing database as laid down in the reservations procedures.
按照预订部的流程维护跟新客史档案和市场数据。
10.To ensure a high level of customer service is consistently maintained.
确保维护始终如一的良好对客服务品质。
11. To ensure all the reservation input in system are accurate with sufficient back up for reviewing.
确保输入系统的预定信息充分和准确，以方便查阅。
12. To maintain the working areas clean and tidy at all times.
时刻保持工作区域的整洁。
13. Perform other related duties and special projects.
根据工作需要，履行其它的工作职责和特殊的任务。
14. To undertake any other reasonable task or request as directed by the management.
接受支援其他部门的任务或要求的安排。
15. The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。