行李员 Bell Attendant

Takes an active role in the team by being
kind, cooperative, helpful and never forgetting the person behind the
guest.
积极的工作，友好的为客人提供服务。
Takes an active role in the front desk and
concierge team, ensuring effective communication and working as a team in
order to reach goals and targets.
在前台和礼宾的团队中起到积极做用，有效的沟通，确保达到目标。
Creating a warm and welcoming arrival for
guests, ensuring that they feel expected and immediately “at-home” when
they arrive.
为顾客制造温暖和友好的抵达体验，让他们有宾至如归的感觉。
Ensures that all guests are greeted at the
door.
确保向每一位客人致意。
Handles complaints promptly and efficiently,
taking the necessary action, and informing the Duty Manager or Guest
Relations Manager for follow up, where appropriate. Follows up with all
guests to ensure satisfaction with problem resolution. 迅速而有效地处理投诉，采取必要的行动并在适当的时候告知值班经理或宾客关系经理跟进。回访客人，保证解决问题的满意度。Ensures a prompt departure for all guests by
ensuring that their luggage is brought from their rooms promptly when
requested, or offered assistance when in the lobby. Also to ensure that
all guests are offered to make arrangements for transportation and that
they are invited back and farewelled.
及时运送客人的行李或者在大厅为他们提供帮助，确保客人及时办理离店。为客人安排行李运送，欢迎他们再次光临。