销售经理 Sales Manager

【职位描述】
销售经理协助销售总监领导和监督销售团队。他/她负责监督和指导谈判和协调过程的各个方面，并成功处理指定的企业社交/旅游和旅行活动。该职位负责领导销售团队，确保部门顺利运作，最大限度地把握商机，并提供最高标准的服务。
我将做些什么？
作为销售经理，您将负责以最高标准执行以下任务：
- 及时完成希尔顿大学的相关课程并通过考试。
- 熟悉酒店产品知识和相关活动。
- 负责酒店所有产品的推广和销售，包括但不限于客房、餐饮、宴会等。
- 完成酒店制定的销售目标和相关任务。
- 制定销售计划并获得销售总监或商务总监的批准，根据计划维护和开发区域或行业客户。
- 通过电话销售、面对面拜访等形式了解客户需求，实现销售。
- 高效制作报价单，向客户发送合同并及时跟进。
- 带领客户参观酒店。
- 操作酒店预订系统，预订客房、宴会场地等。
- 及时发送团队工单，确保相关部门收到相关信息。
- 与客户建立良好的关系，保持客户信息的更新，及时向酒店汇报客户的需求和反馈。
- 向客户推荐集团内的其他连锁酒店。
- 主动收集市场和行业信息，与销售团队其他成员分享，捕捉商机并最终转化为业务确认。
- 了解并熟悉竞争对手的所有产品信息，包括主要客户及其产出、酒店客房、餐饮、会议相关促销信息，并及时将信息反馈给商务总监/销售总监/高级销售经理。
- 欢迎主要客户、团队领导和贵宾抵达酒店。
- 激励和培训部门员工，确保他们表现出色。
- 通过定期会议确保销售团队与酒店运营团队之间的有效沟通，并协助宴会销售或运营部门跟进宴会或会议期间发生的事件。
- 处理客人的反馈或投诉。
- 始终最大限度地提高销售额，有效预测团队和宴会收入。
- 在制定团队报价或合同时，根据需要向销售总监或销售代表提供必要的监督和指导。
- 积极参与营销计划的制定，合作完成预算。
- 认真执行分配的任务和特殊任务。
- 根据市场需求提前设计酒店新产品，制定销售目标，并负责相关的宣传和销售工作。
- 定期组织客户到酒店体验，或组织与重要/潜在客户的团队建设，维护和发展客户关系。
- 定期分析旅游客源城市构成，制定发展计划，拓展渠道。
The Sales Manager assists the Director of Sales in leading and supervising the Sales Team. He / she oversees and directs all aspects of the negotiation and coordination process as well as the successful handling of Corporate / FIT / M.I.C.E. / Social / Tour & Travel events as assigned. This role leads the Sales team to ensure smooth operation of the department to maximize business opportunities and deliver the highest service standards.
What will I be doing?
As the Sales Manager, you will be responsible for performing the following tasks to the highest standards:
• Complete the relevant Hilton University courses promptly and pass the tests.
• Be familiar with hotel product knowledge and related activities.
• Responsible for the promotion and sales of all products of the hotel, including but not limited to rooms, catering, banquets, etc.
• Complete sales targets and related tasks set by the hotel.
• Develop sales plans and obtain approval from the Director of Sales or Commercial Director, maintaining and developing customers in the region or industry according to the plan.
• Understand customer needs through telephone sales, face-to-face visits and other forms, achieving sales.
• Produce quotations efficiently, send contracts to customers and follow-up promptly.
• Show clients around the hotel.
• Operate the hotel reservation system to book rooms, banquet venues, etc.
• Send the team’s work order promptly and ensure that the relevant departments receive relevant information.
• Establish a good relationship with customers, maintaining the update of customer information and promptly report customer needs and feedback to the hotel.
• Recommend other hotel chains within the group to clients.
• Proactively collect market and industry information to share with other members of the Sales team to capture business opportunities and ultimately convert to business confirmations.
• Understand and be familiar with all product information of competitors, including key customers and their output, hotel rooms, catering, conference related promotion information, and promptly feedback the information to the Commercial Director / Director of Sales / Senior Sales Manager.
• Welcome key customers, team leaders and VIPs to the hotel when they arrive.
• Motivate and train department employees and ensure that they perform well.
• Ensure effective communication between the Sales team and the hotel Operations team through regular meetings and assist the Banquet Sales or Operations department to follow-up on events occurring during the banquet or meeting.
• Handle guest feedback or complaints.
• Maximize sales at all times and effectively forecast team and banquet revenue.
• Provide necessary supervision and guidance to the Sales Director or sales representative as needed in developing team quotes or contracts.
• Actively participate in the development of marketing plans and collaborate to achieve budgets.
• Conscientiously perform assigned tasks and special tasks.
• Design new hotel products in advance according to market demand, set sales targets, and be responsible for related publicity and sales.
• Organize regular customer experience in the hotel, or organize team building with important / potential customers, maintaining and developing customer relations.
• Regularly analyze the composition of tourist source cities, formulate development plans and expand channels.
【任职要求】
我们需要什么样的人才？
希尔顿品牌的销售经理总是代表我们的客人与其他团队成员一起工作。要成功胜任这一职位，您应保持以下态度、行为、技能和价值观：
- 热情好客： 自愿提供无与伦比的款待。
- 诚信： 始终做自己应该做的事。
- 领导力： 努力成为行业和社区的领导者。
- 团队精神： 在所有工作中积极发扬团队精神。
- 主人翁精神：为自己的行为和决策负责。
- 立即行动： 以紧迫感和纪律性开展工作。
- 大专学历。
- 至少 3 年国际连锁酒店相关工作经验。
- 良好的中英文读写能力，以满足业务需求。
- 良好的沟通能力。
- 能承受较大的工作压力。
- 了解当地客户，有较强的市场分析能力。
- 有一定的客户资源。
在希尔顿工作会是怎样的体验？
希尔顿是全球领先的酒店管理公司，业务涵盖从豪华的全方位服务酒店和度假村到长住套房和中等价位酒店等住宿领域。近一个世纪以来，希尔顿一直为商务和休闲旅客提供最优质的住宿、服务、设施和价值。希尔顿致力于延续其传统，为全球品牌提供卓越的宾客体验。我们的愿景是让地球充满好客的光芒和温暖，我们的团队团结一致，每天在世界各地创造非凡的好客体验。而我们出色的团队成员正是这一切的核心！
What are we looking for?
A Sales Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: Volunteer to provide unparalleled hospitality.
• Integrity: Do what you should do all the time.
• Leadership: Strive to be a leader in both your industry and your community.
• Teamwork: Actively promote teamwork spirit in all work.
• Ownership: take responsibility for your actions and make decisions.
• Now: Operate with urgency and discipline.
• Junior College degree.
• At least 3 years of relevant experience in international hotel chains.
• Good English and Chinese reading and writing skills to meet business needs.
• Good communication skills.
• Able to work under strong pressure.
• Understand local customers and have strong market analysis ability.
• Have certain customer resources.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!