客房协调员

负责管家部办公室的联络并协助通讯服务部联络管家部与其他部门；
1. Ensure that all requests from “Personal Guest Service” is handledpromptly and properly logged.
确保从服务中心接到的客人要求能够被迅速处理并满足。
2. Work closely with the Receptionto ensure correct room status at all times
与接待部密切合作确保任何时间内正确的房态。
3. Handle, record and follow up on loan items and extra supplies toguests. Conduct monthly inventories of on-loan items, pagers.
处理，登记和跟踪借出物品，每月盘点一次出借物品，呼机。
4. Prepare monthlyreports as required. Render assistance to respective
Housekeeping sections, Linen/Uniform, Floors,Public Areas, Laundry in preparing their monthly reports and inventories.
按要求准备月报表。为管家部各部分，即布草房，楼层，公共区域，洗衣房准备月度报告和盘点提供帮助。
5. Know how to use computer and support the office work if possible.
熟练掌握电脑，为管家部办公室工作提供帮助。
6. Co-ordinate work progress of Pest Control Personal, Machine &equipment repairs and Grounds and Garden from external company.
和杀虫公司，机器设备修理公司以及园林公司协调工作进度。
7. Keep good communication with other departments.
同其他部门协调工作。
8. Assume other duties assigned by Executive Housekeeper.
完成由行政管家分配的其他任务。
9. Assist with the preparation of staff duty rosters
协助准备员工花名册
10. Deliver high quality service to guests
提供高品质的对客服务
11. Ensure guest needs and reasonable requests are met
确保客人需求与合理的要求被满足
12. Seek opportunities to continually improve guest service, byreporting guest comments
通过汇总客人的意见,寻找机会不断发展对客服务
13. Take appropriate action to resolve guest complaints
采取合适的行动解决客人的抱怨
14. Promote the hotel and Sheraton products and services
促销酒店与喜来登的产品与服务
15. Access and use Housekeeping computer programs
掌握和使用管家部电脑系统
16. Adhere to the hotel’s security and emergency policies and procedures
坚持酒店安全制度、紧急情况
17. Adhere to hotel cleaning and maintenance programs
坚持酒店的清洁和养护
18. Ensure a high level of cleaning is maintained in your work area
保持维护所在工作区域的高度整洁
19. Ensure all reporting and servicing deadlines are met on a timelybasis
保证所有报告和服务都按时完成
20. Carry out other tasks as directed by your supervisors
完成你上级交待的其它任务
*同集团内内部调转优先考虑！
可接受应届生；
熟练操作电脑工作软件；