前厅部实习生(实习)

§  实现酒店品牌的承诺并提供超出客人预期的服务。
Delivers the brand promise and provide exceptional guest service at all times.
§  为内部的客人提供优质的服务。
Provides excellent service to internal customers as appropriate.
§  熟悉酒店的产品知识和服务标准以及政策。
Be familiar with the hotel’s products and services and policies.
§  礼貌且高效地处理所有内部及外部客人的投诉及要求，并跟进确保问题的圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
§  维护客人与同事间的良好关系。
Maintains positive guest and colleague interactions with good working relationships.
 
§  经常亲自确认客人在入住登记和办理离店时能否得到尽善尽美的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
§  确保客史档案的准确性，以及所有回头客能做提前登记。
Ensures that guest history records are accurately maintained and all repeat guests are pre-registered.