餐厅经理

对客服务
CustomerService
确保所有员工遵循品牌承诺并始终提供优异的对客服务。Ensures that all associates deliver the brand promise andprovide exceptional guest service at all times.确保员工同样在适当的时候为其他部门的内部客人提供优质服务。Ensures that associates also provide excellent service to internal customers in other departments as appropriate.礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.与客人和同事保持基于良好工作关系的互动接触。Maintains positive guest and associate interactions with good working relationships.与客人建立并保持良好的客户关系。Establishes a rapport with guests maintaining good customer relationships.经常亲自证实餐厅客人得到的是最好的服务。Personally and frequently verifies that guests in the Outlet are receiving the best possible service.在餐厅区域花时间巡视（高峰时段）以确保员工很好地管理餐厅区域并使各项工作达到最佳满意度。Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective associates and functions to the fullest expectations.营运Operational对于客户调查结果做出回应并落实相应的改善措施。Responds to the results of the Hysat and ensures that the relevant changes are implemented.以支持和灵活的态度与其他餐厅经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.确保餐饮部员工以支持和灵活的态度和“团队协作”的精神与其他部门合作。Ensures that Food and Beverage associates work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.在营运过程中将对于餐饮产品的检验和监督贯穿始终，并在适当的情况下作出反馈。Tastes and monitors the food and beverage products served throughout the operation, provides feedback where appropriate.监督餐厅的服务和餐饮标准。在必要的地方，与餐厅副理和厨师长一起实施正确的措施。Monitors service and food and beverage standards in the Outlet. Work with the Assistant Manager-Outlet and Chef de Cuisines to take corrective actions where necessary.与行政总厨共同对餐饮营运进行频繁而全面的检查。Conducts frequent and thorough inspections together with the Executive Chef, of the Food and Beverage Operation.经常查证餐饮准备中仅可用新鲜的产品。Frequently verifies that only fresh products are used in food and beverage preparation.