PA主管/PA Supervisor

· Supervise the implementation of housekeeping standards and
procedures in relation to:
监督客房标准和程序的执行，主要如下
o Office Cleaning 办公室的清洁
o Public Areas Cleaning 公共区域的清洁
o Machines & Equipment 机器与设备的维护
· Recommended changes to these standards and training needs on
an ongoing basis
对 当前的标准和培训进行适当的建议和改进。
· Maintain a current and thorough knowledge of all
housekeeping systems
掌握当前的、全面的客房体系的相关。
· Open and close the shift and ensure effective shift hand
over
上下班班确保有效地移交工作。
· Distribution and collection of keys
分发和收取钥匙。
· Management of all incoming and outgoing calls
控制内外部的调用。
· Solve employee grievances
解决员工的不平情绪。
· Perform Room allocations
分配房间。
· Perform Room inspections
检查房间。
· Liaise with Front Office for guest and hotel requirements
椐客人和酒店要求与前厅部保持联系。
· Ensure guest valet is processed and delivered in a timely
manner
确保客人的洗衣被及时地处理和递送。
· Co-ordinate special projects (eg ite rooms, vermin control, window and
carpet cleaning, room inventories)
协调方案（房间的布置、虫害的 控制、窗户及地毯的清洁、房间的财产）
· Manage all special requests made by guests
处理客人的特殊需求。
· Ensure consistency within the department
确保部门内部的一致性。
· Management of lost property for the hotel
处理酒店的失物招领问题
· Ensure you have complete knowledge of room types, layouts
and facilities
确保已熟知房间类型、布局和设施相关知识。
· Manage storage areas
管理库房区域。
· Maintain adequate stock levels
维持足够的库存水平。
· Complete
stocktakes as required
完成必需的库存量。
· Conducts shift
briefings to ensure hotel activities and operational requirements are known
管理排班事项以确保酒店的活动和运作的要求众所周知。
·
Human Resource and Training
Responsibilities
· Works with Superior and Human
Resource Manager to ensure the departmental performance of staff is productive.
Duties include:
与主管和人力资源经理共同确保员工业绩的高效性，职责如下：
o Prepare induction programs for new employees and allocate
sufficient time for their implementation
为新员工准备工作纪要并为他们的执行安排充分的时间
o Conduct on the job
training in accordance with the departmental standards and procedures and
maintains a record of progress for each staff member
指导员工的培训工作与部门的标准及程序保持一致，并针对每一个员工的表现做好记录。
o Provide input for
probation and formal performance appraisal discussions in line with company
guidelines
指导查看和鉴定评估使其符合公司的方针。
o Ensure new staff
attend Corporate Orientation within first month of hire
确保新员工在受雇的第一个月内参加企业定位的学习。
o Coach, counsel and
discipline staff in breach of hotel policies and departmental procedures,
providing constructive feedback to enhance performance
指导、训练员工，与员工进行交流，接收员工的反馈信息有利于提高工作业绩。
Financial
Responsibilities
· Works with superior
in the preparation and management of the department’s budget and is aware of
financial targets
与主管共同参与部门预算的计划与控制，使其符合财政预期目标。
· Recycles where-ever
possible and enforces cost saving measures to staff
加强对财务花费的控制并采取措施尽量减少成本。
Occupational Health and Safety Responsibilities
职业保健和安全职责
· Demonstrate Awareness of OH&S policies and procedures
and ensure all procedures are conducted safely and within OH&S guidelines
and ensure your direct reports do the same
熟悉职业保健、安全职责相关政策和程序，以确保所有程序能得以安全地执行，并在职业保健和安全职责方针的指导
下确保行为落到实处。
· Be aware of duty of care and adhere to occupational, health
and safety legislation, policies and procedures
了解并坚持职业的、健康的、安全地立法、政策和程序。
· Be familiar with property safety, first aid and fire and
emergency procedures and operate equipment safely and sensibly
熟悉财产安全、急救、火灾和紧急程序，并安全及时地对机器设备进行控制。
· Initiate action to correct a hazardous situation and notify
supervisors of potential dangers
及时对危险的情形采取补救措施，并对主管通报存在的潜在危险。
· Log
security incidents and accidents in accordance with hotel requirements
根据酒店的要求对事件、事故进行记录。