前台主管Reception Supervisor

岗位职责：Conducts shift briefings toensure hotel activities and operational requirements are known 进行有效的交接班简报工作，以明确酒店活动和运营要求Supervise front officeoperations during assigned shift including:在当班期间监督前厅部运营情况，包括：
Maintenance of guest information维护客户信息Maintenance of informationabout local events维护当地活动的信息 Compile occupancy statistics统计入住情况 Supervise the use of he publicaddress system监督公共广播系统的使用Supervise group bookings监督团组预订情况Assisting with seriouscomplaints协助解决严重投诉问题
Supervise cashiering activitiesduring shift including:在当班期间监督收银活动，包括：
Cash handling and bankingprocedure现金处理和银行业务程序 Dealing with irregular payments处理非法支付情况Instructing staff in creditpolicies and facilities就信用政策和设备对员工进行指导Instructing staff in cashsecurity procedures就现金安全程序对员工进行指导Carry out debtor control实施应收帐款控制Prepare reports准备财务报告Supervise the cashiering system对收银系统实施监管
Works with Superior and HumanResources on manpower planning and management needs与上级领导和人力资源部一起进行人力规划和管理需求。Works with Superior andDirector of Finance in the preparation and management of the Department’sbudget. 与上级领导和财务总监一起编制和管理部门预算。
RequiredSkills –
技能要求
Communication skills areutilized a significant amount of time when interacting with others; demonstratedability to interact with customers, employees and third parties that reflectshighly on the hotel, the brand and the Company.拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。Proficient in the use ofMicrosoft Office and Front Office System熟练使用微软办公软件和前台系统Problem solving andorganizational abilities具有解决问题和组织能力
Qualifications –
学历
Diploma or VocationalCertificate in Hotel Administration, Hotel Management or equivalent具有酒店行政管理，酒店管理或相关的大专学历或专业证书。
Experience –
经验
1 years experience in frontoffice / guest services or related discipline including supervisory experience,or an equivalent combination of education and experience. 拥有1年前厅或宾客服务工作经验，包括管理经验，或与此相当的教育和相关工作经验结合的背景。