礼宾司

Manages concierge team member in order to provide local area attractions to customers and patrons , offering a wide selection of choices and alternatives to ensure guest satisfaction.
Carries out any other reasonable duties and responsibilities as assigned.
对礼宾部进行日常管理，处理部门突发事件。熟知当地及周边景区景点，餐馆，娱乐场所及商务中心，为客人提供 多种选择和可替代方案以确保宾客满意度。完成其它合理的工作和安排的任务。
1.Greets customers immediately with a friendly and sincere welcome . Responds to inquires with accurate information regarding
hours of outlet operation , directions to local attractions , or meeting rooms , car rentals and airline shuttle service , etc ,according to individual needs. Arranges and confirms recreation ,
business and dining activities both inside and outside the hotel
诚挚友好的问候客人。快速精准的回答和应对客人提出的问题及要求，其中包括各消费场所的营运时间，景区景点指南，租车服务及机场接送服务等。代客预订店内及店外的餐厅和娱乐场所。
2.Maintains awareness of sales opportunities within the hotel, maximizing revenue in an ethical and
responsible manner, ensuring the guests receive value for money
抓住商机，用合理的方式提高酒店收入，确保客人感受到物有所值。
3.Ensures that the concierge team maintains the lobby appearance is neat and tidy, and that public areas are called when necessary. Responsible for ensuring that hotel material and information is
stocked and available for guests.
Manages and maintains the Concierge Desk stock and that it is not wasted, maintaining costs where able.
确保大厅的整洁卫生，及常用客用资料和物品等的补充更新。对礼宾部日常用品予以管理控制，节约成本。
4.Responsible for managing guest airport transportation, ensuring pick-ups and drop-offs are completed on time and the most effective use of the drivers time is made.
为客户提供机场接送服务并最大效率的安排司机的工作时间。
5.Answers telephone calls and retrieves mail , packages , and facsimiles for customers as requested .
负责接听礼宾部电话，处理客人留言，包裹，邮件及传真。
6.Responds to guest complaints .
沉着冷静的应对和处理各类客人投诉，
7.Leads and motivates team members by leading by example and employing competent and consistent management practices.
通过训练及一致的管理，领导和激励团队员工.