楼层经理 Floor Manager

岗位职责
· 编制每天及每周的工作计划，并确保是根据当日的生意状况和重要绩效指标进行合理安排。
Prepares daily and weekly work schedules, making sure that they reflect
business needs and other key performance indicators.
·
分配客房部礼宾专员的工作职责。
Assigns
duties and responsibilities to Hosts-Housekeeping
·
检查客房部礼宾专员已完成的工作。
Checks
on works done by Hosts-Housekeeping
·
报告宾客的建设性反馈意见。
Reports
constructive guest comments.
·
报告并记录丢失和损坏项目。
Reports
and logs lost and damaged items.
·
跟进每天客房实施的深度清洁和预防性维护工作。
Follows up on
daily deep cleaning and
preventive maintenance work for all guest rooms.
· 检查所有公共区域。
Inspect
all Public Areas.
·
检查承包商实施的工作。
Conducts
checks on works carried out by Contractors.
·
与外包公司的主管一起协调和检查其实施的工作，例如洗衣处理等。
Coordinates
with Contractor’s Supervisor to check their work quality, for example laundry handling
etc.
·
确保所有会议场地和洗手间在使用前、中和后都保持干净。
Ensure
the cleanness of event space and bathroom throughout the day
·
计划和确定定期工作的时间表，如地毯清洗、深度清洁。
Plans
and schedules periodic works such as, carpet shampooing, and deep cleaning.
·
确保所规定的定期工作实施。
Ensures
scheduled works are carried out.
·
为VIP客户的到达提供预先客房布置和准备的服务。
Prepare pre-setup guest room for V.I.P. arrivals.
·
确保酒店最基本的品牌标准都被贯彻执行，适用时还要贯彻执行可选的品牌标准。
Ensures
all company minimum brand standards are implemented, and optional brand
standards should be performed where appropriate.