水疗接待协调员 SPA Recptionist

1. An ambassador of Willow Stream Spa Service Promises in all interactions.
在任何时刻都担任蔚柳溪水疗的形象大使角色。
2. Provide a level of service which exceeds all guest expectations by completing all treatments in a consistently thorough manner, in the time allocated and by treating all clients with individual attention and focusing on the guest experience.
持续的提供能超越客人期待的优质性服务，把客人当作独一无二的个体对待，客人的水疗体验是我们关心的重点。
3. Develop and maintain appropriate and quality relationships with regular spa guests, being flexible with scheduling of roster to accommodate upon request.
与常客建立适当的友好的关系，在要求下对工作时间应具有灵活性。
4. Possesses knowledge of all aspects of Willow Stream Spa operations including telephone usage, guest relations, retail products and sales and spa services and facilities.
具有全面的水疗管理知识包括电话接听，宾客关系，零售产品知识、销售，服务和设施。
5. Review guest’s medical history/waiver and all information in Spa Soft and reiterate concerns and requests directly with guest prior to performing each treatment.
检查客人的医药史和所有的相关信息以及问询客人体验期间所有的意见和需求。
6. Guests’ personal and medical information is kept within the work environment and privacy is always respected and handled with absolute discretion.
客人的私人和医药信息将会被妥善保管和尊重。
7. Handle guest complaints immediately and solve problems to the best degree possible – ensuring each facet of the spa treatment is explained clearly in the first instance, and providing as much information as possible if problems occur – filling up a Spa Incident Report or Skin Reaction Report if needed.
及时处理和解决客人投诉，首先确保护理的每个细节的使用说明的清楚明白性，然后尽可能的提供大量的信息当投诉发生时—填写事故发生表或皮肤测试报告如果有需要。