餐饮服务员F&B Server

To
have full knowledge of the Menu, Beverage lists in your outlet and all
other special promotions taking place in the hotel. Knowledge of all menu
items, garnishes, contents and preparation methods. To handle any guest feedback in an appropriate manner ensuring the guest leaves the outlet completely satisfied. If unable to correct the situation the colleague must inform supervisors or managers in order to facilitate service recovery.To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation.To understand how to operate all the equipment used in the outlet.To actively participate in all health and safety procedures for the outlet and the entire hotel.
完全了解你的营业网点和在酒店进行的所有其它特殊促销中的菜单和饮料单；了解菜单所有项目、装饰菜、内容和烹制方法。采用适当方式处理所有宾客的意见反馈，从而确保所有宾客能够满意离开餐厅。如果无法改变情况，必须通知餐厅主管或经理，以便有助于服务补救。若服务过程发生错误，应采取纠正措施，并确保所有解决方案能超出宾客期望。懂得使用餐厅内的所有设备。积极参与整个酒店和餐厅的卫生与安全程序。