Groups & Events Manager 会议及活动销售经理

SCOPE 岗位概述
Comprehensive consultation and mentoring of the Group & Event organizerunder consideration of the client’s detailed needs & expectations with thegoal to ensure optimal utilization and selling of the hotel’s conference &sleeping rooms and revenue maximization in compliance with Kempinski standards.
在充分考虑过客户需求和期望值后，全面的商议和辅导宴会会议活动组织者从而确保提出最优方案以达到会议客房最大的使用率与此同时也使得酒店和顾客达到双赢。
The consolidation and advancement of the hotels market position isguaranteed by setting and meeting new standards in response and follow up timeand focusing on the conversion of the enquiries to definite bookings.
通过设定和迎合新的会议需求回复标准，跟进直至转化至确认状态，从而达到巩固和引领本酒店在市场的定位。
OVERALL OBJECTIVES 整体目标
The job of Groups & Events Manager isexecuted satisfactorily when:
会议及活动销售经理工作的执行需要满足一下几点：
The hotel achieves its financial objectives.
完成酒店财务目标
The Group and Events Sales team that the person works with achieves their revenue objectives.
宴会会议部门的成员有责任去完成达到自己的个人收益目标
The person achieves their personal objectives.
达到个人目标。
The TTTT is carried out to thesatisfaction of the Directorof Convention and Director of Sales & Marketing.
通过评估，从而得到会议服务总监与市场销售总监对其工作表现的认可和满意。
At Kempinski, TalentDevelopment is a management responsibility and consequently an integral andimportant part of our Managers’ daily activities. The Event Follow up Manager fulfills their role as a TalentDevelopment Ambassador when:
在凯宾斯基，人才培养是一项管理责任，也是日常工作中不可或缺的重要部分。会议服务经理需要履行以下人才培养的职责。
● They actively support andimplement Talent Development initiatives as a part of their daily activities.
积极参与和实施人才的发展并将其列入到自己的日常工作中。
● They identify Training talentsin their department and throughout the hotel as per below definition andactively support their career development.
锁定发现部门人才，帮助发展其未来职业规划。
A Hotel Talent is an employee,who has the ability to do the current job in their hotel and can be promoted tothe next level. Mobility is what makes this person a Kempinski Talent.
对可以胜任自身本职工作并且有提职潜力的员工，酒店会将其规划为酒店人才。而岗位之间的流动是成为一名凯宾人才的基石。
MAINRESPONSIBILITIES 主要职责
Direct receipt, qualification and coordination of event & group requests defined by their direct supervisor.
通过上级定义，直接接收，确认和协调宴会及会议询价。
Handle requests according to the relevant standards within a maximum of 2 (business) hours of its receipt.
在集团规定的时间内（2小时）及时回复客户的询价。
Provide customers with banquet inquiries based on Kempinski's standards until contract confirmation.
根据凯宾斯基的标准提供客户的宴会会议询价直至确认合同。
Ensure the ideal and most effective utilization of the meeting and conference rooms.
确定所有的宴会厅被完美高效合理的使用。
Dealing with TOP VIP events within the team
安排处理高端重要的活动。
Realize up sell possibilities to meet and surpass Group & Event budget goals.
实现追加销售的可能性以达到并超过预算目标。
Thoroughly input, supervise and maintain the requests in the Delphi System according to the data input standards.
根据数据输入标准，对Delphi系统的要求进行全面的输入、监控和维护。
Generate proper proposals and contracts according to the Kempinski corporate identity.
根据凯宾斯基集团标准制定事宜的报价以及合同。
Follow up on sent out proposals within 24 hours (1 working day) to ensure the client has received the information and to clarify possible questions and issues.
在24小时（1个工作日）内发出的报价并跟进，以确保客户已收到的信息，并澄清可能的问题 。
Handle the enquirers until conversion to definite bookings including negotiation, contracting, and site inspection before handing over to the Banquet Manager.
处理询价直到转换到确认状态，其中包括谈判，合同及在现场考察直至移交给宴会运营部门。
Check BEO daily within the team and make sure it’s distributed timely
每日检查宴会会议组的BEO以确保其及时发布
● Collect feedback with the customer after theirevent – asking for future business.
活动结束后收集客户反馈并询问未来活动计划
Cross-sell to other hotels within the Kempinski Group (and GHA).
在凯宾斯基集团（和全球酒店联盟）内的酒店进行交叉销售。
Review and familiar HMI report as competition checks.
审查并熟悉HMI报表以此了解竞争酒店
Review monthly results and forecasts to recommend and execute activities required to ensure the hotel increases the market share and maximizes its revenue.
审核每月结果和预算并且给予建议和相对应的执行，从而以确保酒店的市场份额增大和最大的收益。
Proper maintenance of LOS/CAN and UNC business.
定期反馈及跟进失去的客户及生意。
Further administrative tasks and other possible assigned duties.
进一步的行政任务和其他可能的分配的职责 。
Performs any other duties as assigned to them by management.
执行管理层分配给的其他职责。
Carry out mystery monthly check and achieved goal.
严格执行及完成月度的暗访检查达到部门目标。
Additional responsibilities and tasks can be addedat any time according to the needs of the business and of the hotel.
根据业务和酒店的需要，可以随时增加额外的责任和任务。