各餐厅服务员 F&B Service Attendant

Primary Responsibilities 主要职责
1.Maintains excellent grooming standards at all time.
保持良好的仪容仪表。
2.Greet guests with a smile, offer assistance with coats, bags etc., and introduce yourself.
微笑服务，协助顾客就座、挂外套及背包等，并做自我介绍。
3.Smile & wish all guests a nice greeting as they enter & exit the restaurant, even if they are not designated to your section.
在客人进入或离开餐厅时，面带微笑并主动问候客人，无论在任何服务区内。
4.To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests.
充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品，了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。
5.To understand how to operate all the equipment used in the outlet.
懂得使用餐厅内的所有设备。
6.Confidently knowing opening hours of all restaurants & hotel outlets.
熟悉所有餐厅及酒店其他部门的营业时间。
7.By completing checklist on preparing the restaurant for service.
在餐厅备餐的过程中严格遵守服务标准。
8.No offensive or impolite language.
不可使用冒犯或不礼貌的语言。
9.Offer drinks, pre, during and after meal service.
在客人餐前，进餐时和进餐后都为其提供饮品。
10.Look for ways to upsell and add value.
能通过多种促销的手段为酒店带来更多经济效益。
11.Timeliness in pick up and delivery of menu items.
及时为客人接取菜单。
12.Efficiency of work in dish wash, pantry, and service preparations.
能高效地清理餐盘、整理餐具储藏室和完成准备工作。
13.Clean all coffee machines and make sure to use the right detergents and pills. Any maintenance issue should be reported to the leader on duty.
清洁所有的咖啡装置，并确保使用安全适当的清洁剂和清洁药物。如果出现任何维护问题，必须及时向在岗管理者进行通报。
14.Cleanliness and work safety in food preparation and service areas, and make sure all areas are cleaned and maintained in accordance with operating procedure.
在备餐的过程中和工作服务区域必须干净、卫生，并确保所有区域与开始用餐时一样整洁。
15.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中，能够做好本职工作，保证自己及其他人的安全。
16.Follow up any guest questions or queries immediately and if you don’t know the answer, check with your Manager.
满足客人的各项要求，如不能立即回答客人的问题请与经理联系。
17.The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
18.Carries out any other reasonable duties and responsibilities as assigned.
完成任何其他合理的职责和被指派的职责。
Knowledge and Experience 知识与经验
1.Certificate or diploma in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
2.6 – 12 months in a food service position, similar operations style.
具有6-12个月餐饮相关的服务经验。
3.Retail or guest interaction experience.
具有销售/对客服务经验。
4.Food and /or beverage knowledge (personal interest/ professional).
对餐饮有一定了解（个人爱好/专业）。
5.Technical service skills.
专业服务技能。
6.Interpersonal skills – communicates easily/openly.
人际交往能力-与人沟通轻松/大方。
7.Communication skills in English spoken/written.
具备英语听说读写的能力。
8.Reliable and consistent.
可靠且能持续性地保持优质服务。
9.Comes across as enthusiastic, energetic.
充满热情，精力充沛。