宴会厅主管 Banquet Supervisor

岗位职责
1. To have full knowledge of the Food & Beverage menu contents and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods. To be able to explain them in detail to guests.
充分掌握餐饮相关的菜单和其他酒店促销的特殊菜品和饮品；了解菜单所有栏目、装饰菜、食物和烹制方法。能够为客人提供相应的详细说明。
2.By completing checklist in product knowledge.
能够达到产品知识的要求。
3. Make sure all areas are cleaned and maintained in accordance with operating procedure.
确保所有区域与开始用餐时一样整洁。
4. Participate in service as necessary in accordance with Restaurant/Bar needs.
根据餐厅和酒吧的需求来参与相关服务。
5. To actively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。
6.To understand how to operate all the equipment used in the outlet.
懂得使用餐厅内的所有设备。
7.Confidently knowing all outlets & hotel information.
熟悉所有餐厅及酒店其他部门的信息。
8.Look for ways to upsell and cross sell.
能通过多种促销的手段为酒店，自己的部门和其他餐饮部门带来更多经济效益。
9.To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中，能够做好本职工作，保证自己及其他人的安全。
10.Maintains guest’s history.
记录就餐客人的情况。
11. Understand dietary requirements and offer appropriate suggestions.
了解客人食品和酒水的要求，并可以给出适当的建议。
12.Adjust service to suit guests’ requests, personalize to meet needs.
根据顾客需求，提供个性化服务。
13.Schedules Guest Reservations and arranges for private function or special parties.
根据客人的预定安排相关的私人活动或者特殊会议。
14.To facilitate all guest needs and expectations in the restaurant by providing extraordinary service.
尽力满足客人在餐厅里的需要和期望，并为其提供卓越非凡的服务。
15.The Supervisor/Captain is responsible for the entire operation in the absence of the Manager or Assistant Manager.
在经理或者副经理不在时主管/领班要负责餐厅的整体运营。
16.Assist the restaurant manager with training all colleagues for ‘induction training’ and ‘on the job training’.
协助餐厅经理进行就职培训，及在职培训。
知识与经验
1. 6 – 12 months in a food service position, similar operationsstyle.
具有6-12个月餐饮相关的服务经验。
2.Retail or guest interaction experience.
具有销售/对客服务经验。
3. Food and /or beverage knowledge (personal interest/ professional).
对餐饮有一定了解（个人爱好/专业）。