泳池吧副经理 Pool Bar Assistant Manger

Primary Responsibilities主要职责
1.To maintain a high guest service focus by approaching your job with the guest always in mind.
在整个工作过程中，始终保持高度的客户服务意识。
2.Toactively promote the service and facilities of the Fairmont Hotels to guests and suppliers of the hotel.
能够积极的向客人及供应商推荐费尔蒙酒店的服务及设施。
3.Confidently knowing all information of hotel and the F&B outlets.
熟悉所有泳池吧及酒店其他部门的信息和促销。
4.No offensive or impolite language.
不可使用冒犯或不礼貌的语言。
5.Communicatingeffectively with relevant departments and regular guests to maximize in house and group business for the Pool Bar, ensuring direct liaison with them upon arrival.
有效的与酒店其他部门如销售、前台和回头客沟通协调，尽可能的增加泳池吧生意，保持直接联系。
6.Beavailable to lead the team in the Pool Bar any busy days or special events
能有效率的在任何时间段领导泳池吧团队。
7.Ensurethat training on departmental standards is regularly conducted in the outlets.
确保日常部门的培训能够按照服务标准进行。
8. Planning ahead and ensuring adequate resources are available.
预先准备并确保各种经营设施设备的充足。
9. Keeping the team up-to-date about departmental, hotel and company activities through regular communication meetings & memos. This includes special events and promotions in the restaurant.
随时更新团队成员与酒店其他部门的交流，了解酒店其他部门的活动，包括特殊活动，餐厅促销等等。
10.Controlstrictly of outlets FF&E and OS&E with daily, weekly and monthly inventory. Responsible for all asset count and loss.
严格的管理酒店资产和用品。需执行每日，每周和每月的盘点并杜绝遗失的可能性。
11.Use a heartiest approach – make the guests feel welcome, feel heart-warmed, feel incredible, and belong.
发自内心的接待顾客，令客人感到宾至如归，喜出望外。
12.Alwayslook for ways to upsell and add value.
能通过多种促销的手段为酒店带来更多经济效益。
13. To perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
在工作过程中，能够做好本职工作，保证自己及其他人的安全。
Knowledge and Experience知识与经验
1.Certificate or diploma in hospitality or related field.
具有酒店管理或相关领域的学历/专业证书。
2. 6 – 12 months in the same position with similar operations style.
具有6-12个月同等职位的运作经验。所工作的品牌也需和费尔蒙同等级别。
3.Food and beverage knowledge must be good.
对餐饮的知识有全面的了解。