运营总监 Director of Operations

Primary Responsibilities主要职责
1.Manages alloperational tasks as well as their respective delegation and follow-up, toensure the smooth of operation and the highest level of guest satisfaction.
管理所有运营任务以及与之相关的委派与跟进，以确保运营顺畅和客人满意。
2.Anticipate and address guest issues and establish proactive processes to promote guestsatisfaction.
参与并解决客人的问题，建立积极主动的处理流程从而提高客人的满意度。
3.Conduct daily walk through to ensure LQA standards and cleanliness together with allRooms Division policies and procedures are adhered in front and heart of thehouse areas. Initiate action to correct a hazardous situation and notify ERT ofpotential dangers.
进行每日巡视以确保质量标准、卫生标准及所有房务部的政策与程序在前场和后场区域都被遵守和执行，并在发现安全隐患时采取行动并通知危机处置团队。
4.Develop, recommend, implement and manage the operational department’s annual and long term goals.
制定、推荐、实施和管理运营部门的年度和长期目标。
5.Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
确保整个运营部门的成本得到控制，并定期分析结果，以突出问题并采取适当的行动。
6.Ensure thatall operations departments are maximizing revenue and profit potentials whileminimizing costs.
确保各运作部门在最大限度降低成本的同时，实现收入和利润的最大化。
7.Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
为酒店管理团队和团队成员提供有效的领导，确保达到并超越目标。
Knowledge and Experience 知识经验
1.Prior experience in a leadership role in an international luxury hotel or resort. Preferably with experience in Rooms or Food & Beverage Management.
具有国际奢华酒店或度假村同等工作经验，具有房务或餐饮管理经验者优先。
2.Experience in managing budgets, revenue proposals and forecasting results.
具有管理预算、收入建议和预测结果的经验。
3.Strong communicator, exhibits exceptional leadership in motivating and exertingpositive influences, resulting in positive relationship with colleagues.
善于沟通，在激励和施加积极影响方面表现出卓越的领导力，与同事建立积极的关系。
4.Highly organized, with a keen eye for detail and a drive to achieve targets.
很强的组织性，对细节非常敏锐，目标导向型。
5.Work honestly with strong responsibility，fairly handle matters.
工作认真负责，作风正派、处事公正，有良好的素质。
6.Confidently able to resolve problems and make decisions.
具备决策能力、解决问题的能力。
7.Fluent written & spoken English.
流利的英语读写能力。