预订&服务中心领班

BASIC FUNCTION基本职责
To assist RESV&GSC
Manager in the operation of the Department To provide leadership and direction
for the RESV&GSC department. Responsibilities to include training,
motivation and management the Agent keeping guest hospitality as the number one
focus. Assist the supervisor responsible for department operation if manager is
absence, Ensure that each associate has sufficient resources to perform their
job well and constantly seek to improve the methods to meet the guest needs,
the supervisor should manage daily operational tasks in an efficient and
regular manner. Coordinate the shift operations in accordance to the corporate
and local SOP’s emphasizing guest hospitality and directing associates to work
together as a team presenting themselves as professional, aggressive and well
informed Guest Service Agent.
在日常运营中协助预订&服务中心经理领导和指导部门工作。其职责包括培训，激励和管理员工，对客人进行标准服务、热情好客作为重点。在经理缺席的情况下协助主管一起负责部门的工作。应确保每个员工都有足够的资源来完成他们的工作，不断寻求改进的方法，以满足客人的需要。督导并确保日常运作处于有效的和正常的状态。根据公司和当地的标准操作程序，热情对客，强调团队协作、不断进取，展示自身的专业性，积极性，与宾客服务员保持良好的沟通。
JOB SPECIFICATION工作要求
1. Have ability to deal with the public in a professional
manner.
能够在公共场所树立良好的形象。
2. At least 2nd year college education.
至少2年以上大学专科教育。
3. Have experience in Operator and Reservation
Center/Front Office is preferred.
拥有总机房和预订中心/前台的工作经验者优先考虑。
4. Personable, neat and tactful.
气质良好，头脑灵活，机智老练。
5. Verbal facility
口头表达能力良好。
6. Be fluent in English language-second language
preferred.
英语流利，精通第二门外语优先。
7. Good computer skills.
熟悉电脑技巧。
8. Firm and possesses administrative ability.
具有管理能力。