Front Desk Agent 前台接待

The Receptionist is primarily responsible for
ensuring hotel provides the highest level of guest service to all
guests. The Receptionist will greet
arriving guests, settle their accounts, and offer assistance throughout the
duration of their stay.
前台接待主要负责确保为所有客人提供最高级别的宾客服务。前台接待将接待入住的客人、为离店的客人结账并在客人居住期间为客人提供帮助。
· Ensure LQA standards are implemented and delivered to every
guest.
在对客服务中遵守和执行LQA。
· Implement up-selling and
LCAH member enrollment, to maximize room revenue & guest loyalty.
执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。
·
Honesty is a work basis, ensure implement on work with honesty all
times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
· Detailed hotel product knowledge, up-to-date with
VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
·
Ensures a high level of product
knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
·
Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
·
Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的正确性。
· Maintains information security standards compliance
of Front Office at 100%.
确保所有信息安全标准都被百分之百的执行。
·
The management reserves the right to change / extend this job
description if necessary at any point of time during her / his employment.
如有必要，该部门有权更改或补充该职位描述。
·
Carries out any other reasonable duties and responsibilities as
assigned.
完成任何其他合理的职责和被指派的职责。
·
Efficiency of check in/check out
process, accuracy in retrieval of guest data and billing
保证客人入住及离店手续的效率性，同时保证客人信息与账目的准确性。
·
Honesty to all accounting procedures is
adhered to throughout the department, including monitoring guest balance and
city ledger accounts.
诚信的保证在部门工作中严格执行酒店所有财务制度。
·
Maintaining good customer relationship.
Implement for the provision of friendly and efficient service to all guests.
与客人建立并保持良好的关系。负责提供给客人友善、有效的服务。
·
Knowledgeable about all events and information of the immediate and
surrounding area, provide an efficient and accurately information to guest when
guest inquired.
熟知酒店周边区域所有各项活动和信息，并在客人询问时，高效和准确的回复客人。
·
Implement on
daily upsell goal and member enrollment goal.
完成每日房间房间销售升级和雅高乐雅会会员招募的目标。
·
Complies with all hotel policies
relating to Front Office, such as room key police, etc.
遵守酒店关于前厅部的所有制度，例如钥匙管理制度等。
·
Ensures high standards of personal
presentation & grooming.
始终维持高标准的个人形象和仪容仪表。