Banquet Team Leader 宴会厅领班

· Must know
the entire outlet schedule, have to know which supervisor, waiter/busboy (or
temporary staff) is working for which party and assign them side work duties.
必须熟知整个部门的工作计划，以及每个主管，员工（或临时工）所负责的区域和承担的工作。
·The
supervisor主管：
a) Must know menu items as well as
drink list
必须熟知所有的菜单和酒水单内容
b) Must know set-styles: buffet,
cocktail, conference, etc.
熟知所有的摆台方式：自助餐，鸡尾酒会等
c) Follow BEO information
依照BEO上的信息
d) Oversee entire operation; lead by
good example
监督整个运营过程
e) Handles complaints and reports to
immediate supervisor on duty, never argue with guest
向值班主管汇报客人投诉，无论何种情况下都不可以与客人发生争执。
· Assists in
set up, service and breakdown of all functions; checks lights and air
conditioning.
协助所有宴会活动的安排和服务细节，检查灯光和空调系统。
· Checks BEO
to see that all is being set properly (i.e. table settings, flower arrangement,
microphone, etc.).
检查BEO所涉及的项目是否都安排妥当（例如，台面布置，鲜花，话筒等）。
· Must know
outlet service manual, hotel rules & regulations and hotel emergency
procedure.
必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
· Employee performs
all cashier and revenue recording duties according to hotels policy &
procedures.
根据酒店的制度和流程，员工必须掌握所有的收款和收入登记的职能。
· To be fully in charge of the setup of the function
room as per the function order.
根据宴会活动单安排布置场地。
· To coordinate with the kitchen prior to serving of
food.
食品服务之前同厨房协调联络。
· Ability to communicate in English
能够使用英语交流
· Can work under extreme pressure.
可以在强大的压力下工作
· Willing to work long hour.
愿意长时间工作
·Experience in Banquet service
具有宴会服务经验
·Hold the same position in a well established hotel
for at least 2 years.
在高端酒店2年以上工作经验