Public Area Attendant 公共区域服务员

【职位描述】
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Public Area Attendant keeps the designated Public Area clean at all times during his / her shift and assists guests with their queries.
What will I be doing?
As the Public Area Attendant, you will be responsible for performing the following tasks to the highest standards:
• Ensure that the designated areas are properly and regularly cleaned.
• Knowledgeable of the location of outlets and other facilities in order to correctly direct guests.
• Ensure that supplies are properly stocked in the restrooms.
• Greet guests warmly with a friendly smile.
• Offer all possible assistance to guests and respond to guests’ requests.
• Maintain all equipment in good working condition.
• Keep storeroom neat and in good order.
• Report any damage of carpet or furniture, etc. for immediate repairs, reporting promptly and following up on urgent repair issues.
• Deliver high quality services to guests.
• Adhere to the hotel’s cleaning and maintenance programs, maintain a clean work area.
• Carry out any other reasonable duties and responsibilities as assigned.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct and the hotel’s team member handbook, security and emergency policies and procedures.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
【任职要求】
What are we looking for?
A Public Area Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Work experience in the hotel industry.
• Knowledgeable of the public area operations and the usage of cleaning chemicals and machines.
• Good eyesight and physically fit to be able to work long hours.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!