Personal Concierge Supervisor 专属礼宾主管

SUMMARY 摘要:
The incumbent in the position is responsible for meeting and greeting guests, handling guests and complaints, and ensuring maximum guest satisfaction and recognition to ensure return business for the hotel according to the Hotel Standard operation procedure.
负责与客人沟通交流,处理客人投诉和需求,按照酒店标准运作程序最大程度满足客人。
SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY 专业知识及工作技能、技巧要求：
· Decent appearance, hospitality and highly collaboration.
外表得体，殷勤好客，高度合作。
· Fluent in Mandarin and English (spoken). Reasonable in written English
流利的英语和中文书写及口语
· Good supervisory skills
良好的监督技巧
· Sense of responsibility and taking ownership
有责任和主人翁意识
· Having knowledge of the OnQ system
擅长OnQ系统
REQUIRED QUALIFICATIONS 必要的资历要求:
· Minimum 1 year experience in a similar position in comparable hotel.
至少一年类似酒店及岗位的工作经验