餐厅领班(J11937)

工作职责：
• Reports to outlet as scheduled, in uniform, eat, clean and ready to work
根据排班准时上班，准备工作之前需已用毕餐，换好工装，一切就绪。
• Must know the entire outlet schedule, have to know which waiter, order taker is working and assign them side work duties.
必须熟知整个部门的工作计划，以及每个员工和点单员的工作，并为其分配其他工作。
• The Outlet Team Leader餐厅领班：
a） Must know menu items as well as drink list
必须熟知所有的菜单和酒水单内容
b） Must know outlet setup standards.
必须熟知餐厅的摆台标准。
c） Oversee entire operation; lead by good example
监督整个运营过程
d） Handles complaints and reports to immediate supervisor.
向值班主管汇报客人投诉。
• Trains new staff in all aspects of outlet food and beverage WA service standards.
培训员工全面的餐饮知识和华尔道夫服务标准。
• Assists in set up, service mise en place and ensures smooth operation at all times.
协助布置摆台，保证运营顺畅。
• Must know outlet service manual, hotel rules & regulations and hotel emergency procedure.
必须掌握餐厅服务流程，酒店规章制度和紧急情况处理程序。
• Employee performs all cashier and revenue recording duties according to hotels policy & procedures.
根据酒店的制度和流程，员工必须掌握所有的收款和收入登记的职能。
• To co－ordinate the work of subordinates and maintain the established procedures and policies.
协调下属员工的工作维护现有工作标准和规范。
• To communicate efficiently with the kitchen.
负责与厨房有效沟通。
• To help prepare training programmes for staff.
帮助准备员工培训活动。
• To promote good working atmosphere with emphasis in enhancing relations with subordinates.
引导员工关系，促进良好的工作氛围。
• To enforce the personal appearance of the staff and punctuality.
规范员工仪容仪表遵纪守时。
• To greet guests, handle comments and problems whenever required and promote sales to meet forecasted revenues.
问候客人，处理客人意见和问题，推动销售达到预算额度。
• To recommend menu items and beverages to guests, as well as taking orders.
Continued 续
为客人点餐，并且能够为客人推荐酒水。
• To converse with guests to maintain a good relationship as well as extending personal touch.
同客人交谈，维持良好的关系，并增进接触。
• To make requisition for supplies in order to maintain stock level.
申请补仓以保证足够库存。
任职资格：
• Experience in all aspects of food & beverage operations and modern management principles.
具备全面的餐饮运营经验和现代管理理念。
• Must have experience in food & beverage operations for at least 3－5 years.
有至少3－5年餐饮运营经验。
• Holding similar position in a well－established hotel for at least 3 years.
至少3年高星级酒店同类职位工作经验。
• Well groomed at all times.
良好的仪容仪表
• To co－ordinate the work of subordinates
能够协调下属员工的工作