Front Desk Supervisor 前台主管

Maintains an active presence at the Front Desk to directly supervise the Service Associates attending to the guests.
保持对前台的监管以直接监督前台服务员的对客服务情况。
Confirms the number of “due out” guests and scheduled late departures.
确认预退房的数量和对延迟退房的客人做出计划安排。
Coordinates with the Concierge whenever necessary.
如有需要与礼宾部随时保持协调。
Ensures that proper training of staff is done such that staff has the necessary skill to perform duties with maximum efficiency.
确保给每一位员工进行培训，以使员工有能力最有效地在其岗位上工作。
Immediately communicating/updating staff on new rules/standards.
及时向员工传达新的规章制度和服务标准。
Possesses full knowledge of emergency procedures.
实践和完全掌握紧急事件处理程序。
Encourages staff to make decisions at customer contact, and ensures staff is aware of the responsibility and established authority limits at all times. Personally attends to all guest complaints immediately and initiates immediate resolution.
鼓励员工在对客服务时做出决定，确保每位员工每时每刻知道自己的职责和权限。能够迅速亲自处理客人的投诉并做出迅速处理。
Performs other duties as may be required by management from time to time.
履行上级要求的其他职责。