全日制餐厅经理 ADD Manager

Actively seeking verbal feedback from customers and staff at each service period.
在服务期间积极收集客人及服务人员的反馈意见。
- In consultation with the Director, agreeing and implementing actions to make improvements to customer service.
与总监商讨，并做到如何提高对客服务意识，达成一致标准并采取相应的行动。
- Positively dealing with and learning from customer complaints and comments with follow up and feedback to the Restaurant Manager
以积极的态度从客人的投诉和建议，并在协助餐厅经理处理事件的过程中吸取经验。
- Making sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during meal periods each day.
在服务时间确保高效准确的传达客人的任何要求及需要。
- Be available to assist on duty in the Restaurant & Bars during any busy days or special events.
确认当餐厅或酒吧繁忙或有特殊活动的时间能够提供必要的协助。
- Be Pro-Active towards guests, assisting them with any reasonable requests, and training all staff to see these things before the guests ask.
主动的对待客人，满足客人任何合理的要求，并且培训员工能够预见客人的要求。
- Having detailed knowledge of Departmental Standards. Being able to explain the Standards to the team.
熟悉部门服务标准，可以清楚的向其他员工解释服务标准。