Service Leader/ Serice Associate - Guest Relation

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy. 
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
 
We are currently looking for a Service Leader/Service Associate – Guest Relations to join our Front Office team.
As a Service Leader/ Service Associate - Guest Relations, we rely on you to 
- Take responsibility for all Golden Circle members and VIP guests
- Ensure all guests enjoy the best possible hotel experience
- Provide help and assistance to all guests
- Engage with guests and enhance their overall experience with the hotel
- Create an exceptional and memorable experience for all guests
We are looking for someone who:
- Takes pride in being a hotelier
- Loves interacting with guests and customers
- Communicates and writes with fluency in English (as well as the local language)
- Enjoys crafting creative and best-fit solutions 
- Preferably has relevant experience with an international 5* hotel
- Has strong interpersonal and communication skills
If you are the right person, what are you waiting for? Click the apply button now!