服务经理 - 值班经理 Service Manager - Duty Manager

Celebrate the joy of life at Kerry Hotel, Pudong, the first of a new class of luxury hotels from the Shangri-La Group. With a premier city-center location and cutting-edge facilities, your stay is engaging at every turn.
Kerry Hotel Pudong offers 574 guestrooms and suites while boasting some of Shanghai’s most spacious and advanced conference and banqueting facilities. For work-life balance, we offer a well-equipped hotel sports and recreational facility in Shanghai, featuring vast exercise and spa options. The bon vivant in you would truly appreciate the exquisite cuisine orchestrated by renowned chefs across 3 restaurants. Top this off with a microbrewery, serving unique, handcrafted beers, and you may not see much of your room.
When night (or day) comes, you have the choice of spacious rooms and suites, plus serviced suites in The Residences at Kerry Parkside, just next to the hotel. Even getting to the hotel is a joy.
At Kerry Hotel Pudong, you soon realize there are no rules, only possibilities.
We are currently looking for a Service Manager - Duty Manager to join our team.
As a Service Manager - Duty Manager , we rely on you to:
• Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Shangri-La Hotels and Resorts and Kerry Hotel Pudong Shanghai.
• Overseas and direct all aspect of day to day public area operations. Proactive and quick to assess area which needs attention and decisive action.
• Should always be firm but fair treatment among peer and subordinates. Ensures effective communication among all Front Office personnel and other department.
• The Duty Manager must be an active liaison between management and the guest.
• To have complete knowledge of the operational systems at Front Office, Service Centre and any other related systems.
• Maintains department organization, manning and productivity, ensuring a smooth operation based on forecasted occupancy.
We are looking for someone who:
• Has a passion for Front Office
• Excellent presenter and communicator
• Is self-driven, goal-oriented, able to challenge the status quo
• Upholds professional values, ethics and integrity at all times
• Enjoys crafting creative and best-fit solutions
• Thinks outside of the box whilst leading change in the hotel
• Preferably has a Bachelor's degree or relevant experience in a similar role
• Understands the global market and local environment
• Communicates and writes with fluency in English (as well as the local language)
• Integrity and Honesty
上海浦东嘉里大酒店是香格里拉酒店集团旗下首家嘉里品牌酒店，在此您将体验到别样的惊喜和生活的无穷乐趣。
酒店位于浦东核心腹地， 一应俱全的先进设施、独特简约的设计与热情自然的服务使其成为现代灵动生活的富集之地。设备精良的健身场所，覆盖3层6,000平方米
上海浦东嘉里大酒店拥有574间客房及套房，超过8500平方米的会议室及宴会场地。酒店开设了总面积达6000平方米的健身俱乐部，提供丰富的健身及Spa护理项目，致力于为宾客营造一个工作和生活相均衡的环境。钟爱美食的您可在酒店的三家餐厅尽情探索令人兴奋的料理精选。
夜幕降临时分，无论您选择下榻于宽敞的客房和套房，抑或入住毗邻酒店的浦东嘉里城公寓，豪华舒适的享受从不分白昼与黑夜。
在浦东嘉里大酒店，您会很快意识到这里没有惯例，一切皆有可能。
作为服务经理——值班经理，我们期待您能够：
• 值班经理在前台经理的指导下，根据香格里拉酒店及度假村和上海浦东嘉里大酒店制定的目标、绩效及质量标准，对所有前台人员进行监督、指导和领导。
• 统筹并指导公共区域日常运营的各个方面。积极主动、迅速评估需要关注的领域，并果断采取行动。
• 在对待同事和下属时，应始终做到既坚定又公正。确保前台全体员工与其他部门之间保持有效沟通。
• 值班经理必须是管理层与宾客之间的积极联络人。
• 全面掌握前台、服务中心及其他相关系统的运作机制。
• 维护部门的组织架构、人员配置及生产效率，根据预估入住率确保运营顺畅。
我们正在寻找这样的人才：
• 对前台工作充满热情
• 具备出色的表达与沟通能力
• 具有自我驱动力，目标导向，敢于挑战现状
• 始终恪守职业价值观、道德准则和诚信原则
• 乐于制定富有创意且最合适的解决方案
• 思维开阔，能在酒店中引领变革
• 优先考虑拥有学士学位或在类似岗位具备相关经验者
• 了解全球市场及当地环境
• 英语口头及书面表达流利
• 正直诚信