预定部主管/领班

1.
To
maximize room sales and revenue for the hotel. Up-selling belongs to highest
priorities.
实现客房销售和收益的最大化，其中以客房促销最为重要。
2.
To perform
duties of secretarial nature including preparing correspondence, maintaining
files, sending faxes, email, etc.
完成当班文秘工作，具体包括准备往来文件，文件的归档，发送传真，电子邮件等。
3.
To ensure
a sales attitude is adopted at all times and maintain an awareness of all
sales opportunities within the hotel.
一直保持积极的销售态度，不错失酒店范围内的任何销售机会。
4.
To ensure
a high level of product knowledge of the hotel and the local area.
对本酒店及地区的产品知识具备高度的认识
5.
To develop
and maintain a high level of communication with major sources of business and
advice the Reservation Manager of feedback where necessary.
发展并保持对主要业务来源的高水平沟通，并在必要的时候反馈给预定经理
6.
To advise
the Reservation Manager of any changes or trends relating to business.
将与业务有关的任何趋势变化及时告知预定经理。
7.
To ensure
all refused business is recorded with reasons for refusal.
确保所有的被拒业务根据原因加以归档。
8.
To ensure
that all correspondence has been filed accordingly, with correct and updated
information.
确保所有往来文件被及时归档，其信息准确无误。
9.
To adhere
to all company credit policies to ensure that all revenue expected will be
received.
遵守公司的信用制度并确保所有预期收益能被及时收取。
10.
To adhere
to pre-set availability and rate controls.
遵守预先设定的客房供应及房价控制。
11.
To
maintain and update guest history and marketing database as laid down in the
reservations procedures.
根据预定部相关流程，维护及更新客户资料和营销数据库。
12.
To ensure
a high level of customer service is consistently maintained.
持续性地确保高水准的对客服务标准。
13.
To ensure
all the reservation input in system are accurate with sufficient back up
for reviewing
确保与预定相关的所有信息输入准确无误，并保证有足够的备份以做检查。
14.
To
maintain the working areas clean and tidy at all times.
保持办公区域干净整洁。
15.
To comply
with all company policies relating to reservations.
遵守所有公司关于预定部的规定。
16.
To comply
with all systems and procedures, as laid down by the Reservation Manager.
遵守由预定经理制订的所有有关系统和操作流程的规定。
17.
Quality of reservations belongs to top
priorities.
将预定的工作质量永远放在首位。
18.
BRAND STANDARDS have to be strictly
followed.
严格遵守品牌服务标准。