应收主管

The basic responsibilities of the AccountsReceivable Supervisor is to keep a proper record of all amounts due to thehotel from guests, concessionaires, tenants, credit card companies andemployees. It will be necessary to work closely with Operation Manager togetherin following up on overdue accounts.
应收会计的基本职责是保持对于所有酒店顾客,特许公司,住户,信用卡公司和员工所欠账务的合理记录,与运作经理紧密合作以跟进拖欠款项.
一、Account Receivable Charges Processing:
应收帐的处理：
1. Work closely with Guest Service Officer and Front Desk to ensure thatguest folios are properly maintained and outstanding balances are undercontrol.
与宾客服务及前台密切合作确保客帐及时被处理且应收款始终在控制范围内.
2. Ensure all folios are settled or transferred (with proper supportingdocument or authorization) upon guest checkout.
确保所有的客帐在客人离店时结清或结转到应收款(需要授权或相应的支持附件)
3. Follow up with late charges and pending accounts
跟进未及时解决的帐务和追帐。
4. Inform Operation Manager and AssistantController of problem account.s
将问题帐告知运作经理和助理财务总监。
5. To reconcilethe credit card transmissions to the PMS and POS on a daily basis.
调节每天传输到PMS和POS机的信用卡付款.
二、Billing andCollections and Others
帐单、追款及其他
1. Ensure allbillings and monthly statements are sent timely and accurately,to check back updocumentation against invoices to ensure the accuracy of all information priorto it been sent out. 确保所有帐单和月结单及时准确的发出,检查账单的支持文件,确保在单发出前，所有信息均准确.
2. Ensures thatthe necessary documentation is submitted with invoices to substantiate chargesand to ensure payment is made on a timely basis.
3. 确保递交账单和必要文件以证明收费并确保及时付款.
4. Make calls on all current and delinquentaccounts and maintain call log.
5. 打电话问询当月及延迟的应收款情况并做电话记录.
6. Reply to allthe customers’ enquiries relating to payment terms and request for specialbilling.
7. 解答所有客人关于付款和帐单的问题.
8. Ensure thatthe necessary information in regard to overdue accounts is supplied to theproper persons for follow up (i.e. Operation Manager or Director of Finance).
9. 确保有关拖欠帐款的必要信息已提供给适当的人负责跟进(比如,运作经理或财务总监).
10. Maintainall files and records updated and intact.
11. 维护所有文件并记录更新以及保证完整无缺.
12. Isflexible in relation to working hours, particularly around month end.
13. 灵活的工作时间,特别是在月末.
14. Handlesall requests and enquiries in a timely, efficient and friendly manner.
15. 及时、有效、友好地处理所有要求和询问.
16. Toperform any additional tasks assigned to ensure that the hotel functionssmoothly.
17. 执行一切额外的工作,以确保酒店顺利运作.
18. Toprovide courteous and professional service and to maintain good workingrelationships with all hotel associates。
19. 与酒店所有同事提供得体和专业的服务并与之保持良好的关系。
20. Tohave a complete understanding of the hotel associate handbook and to adhere tothe regulations contained therein.
21. 充分了解酒店与员工手册内容和遵守其中的要求。
22. Tohave a complete understanding of the hotel policies relating to fire, safetyand hygiene.
23. 充分了解酒店关于防火，安全以及卫生方面的相关政策。
24. Minimisesthe risks of accidents and workers compensation costs by ensuring the correctwork practises are used and that the area is safe from hazards.
25. 确保正确的工作实践及该工作区域的安全不受危害,使得意外的风险和员工赔偿费用最小化。