Duty Manager/GSM 值班经理/宾客服务经理/大堂副理

1、Responsible for providing change to other departments and the correct balancing of the main safe float.
负责同其它的部门换钱并要保证备用金的安全和准确。
2、Ensure that as Duty Manager are completely aware of all hotel services and facilities, outlet operating hours and scope of service.
作为值班经理要对酒店的服务质量和设施设备以及餐厅的营业时间及服务范围了如指掌。
3、Responsible for ongoing pertinent/relevant log book communication to other shifts/departments.
负责向其它班次/部门协调交班本上有关需要沟通的事项。
4、To acquire through training provided a comprehensive knowledge of hotel’s Property Management System (OPERA), Telephone System.
通过培训，要掌握酒店电脑系统(OPERA)、总机系统。
5、Responsible for adhering to hotel staff rules and regulations as detailed in hotel’s staff handbook.
要遵守酒店的店规店纪和员工手册。
6、Reviews / follows up matters in Duty Manager logbook
复阅并落实值班经理的工作日志。
7、Checks with Front Desk Manager/Supervisor for room status for the day
与前台经理/主管核实全天的客房情况。
8、Checks daily arrival list for VIPs, regular and all FIT guests. Introduces hotel facilities and special services to guests while rooming. Follows up checks-in.
当天核查重要客人、常客及所有非团体外籍客人的抵店清单。客人住房登记时，应向客人介绍酒店各项设施及特殊服务，并落实客人入住手续。
9、Co-ordinates and follows up immediately with Housekeeping and Engineering Department for any request of guest regarding maintenance and repair in the guestrooms.
客人所提出的客房任何维修服务时，应立即与管家部和工程部联系合作。
10、Keep spot check cashier’s float and transaction as well as shift audit.
当班期间抽查前台备用金及员工当班时的所有操作及平帐.
11、Check and make sure every staff is following the Financial Policy and Procedure of the Hotel.
检查并确保部门所有员工遵守酒店的财务制度。
12、Inspects floors, guestrooms and public areas regularly.
定期检查地面、客房及公共区域。
13、Check, make sure that posters, frame and function notice are properly maintained and makes sure the elevators are clean and in proper condition.
检查确保 酒店的水牌结构与功能完善，电梯清洁，运行良好。
14、Assumes other duties as assigned by the Front Office Manager.
完成前厅部经理分配的其它工作。
15、Oversees the daily movement of guest activities and be able to resolve any guest complaints and to establish an amicable relationship with guests, clients and customers of the Hotel.
观察客人的日常行为和活动，消除客人的不满并且同客人以及酒店的客户建立起友好的关系。
16、Through close supervision, recommends improvement in operation, especially in the aspects of developing better service standards, increasing revenue and reducing costs.
通过细致入微的管理，改善酒店的运作，特别是在提高服务标准，增加酒店收入及减少损失方面。
17、Perform other related duties & special projects as assigned by the supervisor.
随时执行上级分配的其他相关任务或特殊项目。