DOBD-MICE 业务发展总监-会务

§ The ADOS performs his/her
duties within the framework defined by the chain and hotel norms and by
internal regulations as specified by the DOSM.
在酒店关系网和酒店级别范围内及由市场销售总监制定的内部规定范围内，完成自己的任务
§ Control customer database
mailing list and ensure it updated constantly.
控制客户的信息库和通讯名录并保证不断更新。
§ Maintain existing business
and develop new accounts.
保持现有客户并发展新的客户。
§ Maintain good business
relationship with all producers.
同客户保持良好的商业关系。
§ Conduct sales campaign by
direct sales call / visits/mailing for group and FIT business, meeting and
banquets from all sources for bookings and leads.
对团队和商务散客通过电话销售、访问、邮寄开展销售活动。
§ Make sure all booking orders
(banquet/meetings) are correctly instructed for effective communication between
sales and banquet operation.
确认所有的预定单(宴会与会议）被准确无误地在销售部与宴会之间进行沟通并生效。
§ Ensure all incoming
correspondence and telephone enquiries are handled with efficiency and great
care to build up a pleasant working relationship.
保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。
§ Conduct the communication
meeting between Banquet Sales and Banquet Service Department on weekly basis.
每周主持宴会销售部及宴会服务部之间的交流会议。
§ Keep clients advised of
latest information regarding hotel’s development.
记录客户对于酒店发展的建议和信息。
§ Keep well informed and well
coordination about the operations especially in essential departments (Front
Office, Housekeeping, F&B, Banqueting etc.).
关注及配合好整个酒店尤其是主要运作部门对客服务（前厅部、客房部、餐饮部、宴会厅等）。
§ Provide
after-sales service and in particular to ensure all guests complaints brought
to management’s attention and communicate with the respective departments if
necessary for proper handling. Ensure that all complaints are reviewed,
investigated and follow-up action is initiated
提供销售后服务，特别要确保必要时客户所有的投诉都被有关部门认真接受、讨论。确定所有投诉都已经过调查，并开始实施补救行动。
§ Closely observe matters
pertaining to competition (situation, prices, services etc.) offered on a
regular basis - daily and give the updated feedback to DOS MICE.
密切关注涉及竞争的事宜（形式、常规价格、服务等）需每日更新收集新的准确信息并反馈给宴会销售总监。
§ Promotes the hotel as often as possible through entertaining，conducting, site inspections,
presentations etc. of the hotel.
通过经常宴请、定点参观酒店、介绍酒店等活动推销酒店。
§ At all times, promote a
positive image of the hotel in all forms of contact.
在随时随地对客发生的联系中提高酒店的正面形象。
§ Develop & foster close
and positive rapport with the public, guests, clients and members of the trade.
鼓励和发展同公众、旅客、客户以及商界人士之间的积极紧密关系。
§ Promote and sell hotel to be
the most popular meeting/banquet venue while concentrating on room sales,
maximally utilize all the meeting/function rooms and achieve the highest
revenue desired and targeted.
在加强会议、宴会销售的同时，推荐酒店的客房。利用会议及多功能厅的设施设备，以取得所预计的规定目标。