Concierge Supervisor礼宾主管

1.Assist the Chief Concierge to handle and arrange the daily routine.
协助礼宾司处理和安排日常工作。
2.As a trainer to train and coach all new associate according to hotel policy and SOP.
根据酒店的政策和标准操作程序培训和指导员工。
3.To drop off and collect guests in the hotel buggy according to the standards and procedures of the hotel.
根据酒店标准程序，服务客人上下电瓶车。
4.To deliver newspapers and messages to guests villas, and to deliver and collect luggage in a timely and efficient manner.
递送报纸及信息给客人别墅中，并且能高效及时提供递送行李服务。
5.To load and unload cars on arrival and departure of guests, and assist guests entering and leaving the vehicles.
客人到来，离开时，装卸好行李，并且协助客人上车下车。
6.To ensure that guests expectations are met or exceeded by providing an efficient, friendly and attentive service.
通过提供高效，友好，体贴的服务确保达到或超越顾客期望值。
7.To check the lobby helping to keep it clean and tidy and report any defects.
确保大堂的整洁并报告一切缺陷。
8.To check the hotel buggies making sure they are clean and in good working order.
检查酒店所有电瓶车，保证它们是干净的并且是在良好运行状态下。
9.To supervise the traffic at the port.
监督车辆都在车辆门道。
10.Answers guest inquiries by providing accurate and appropriate information.
提供准确的信息以便解答顾客的问询。
11.Handles customer complaints if possible, or reports them to supervisors.
处理客人投诉或向上级主管报告。
12.Must be visible in the lobby during busy periods (check-in/out, high occupancy).
在繁忙时段必须在大堂坚守自己的岗位（抵离时间，高住房率）。
13.Ensure each shift complete the checklist according to the standard.
确保各班次工作都按照标准完成。
14.Work together with Tour and Trek to complete the yearly transportation and tour revenue budget.
配合旅游部完成旅游和用车的预算。