Laundry Supervisor洗衣房主管

1. Responsible for the operation of the LaundryDepartment during the shift.
在洗衣房经理不在的时候负责洗衣房的运转
2. Has a thorough and up-to-date knowledge of howto operate all equipment in the Laundry.
掌握对洗衣房设备全面的和最新的了解
3. Ensure that all guest items are treatedcarefully, to minimize any damages.
确保所有客人衣物被仔细对待，把损坏率降到最低
4. Apply for Laundry goods and ensure chemicalsetc are used properly, and in correct quantities, to avoid accidents and keeplow cost and high quality.
申领洗衣房各类物品并确保化学剂等被恰当地使用，使用正确的数量以降低成本、提高质量，避免事故
5. Maintain quality control for in-house linen anduniforms.
维持客房布草和制服的质量
6. Report promptly faulty equipment to the LaundryManager or Engineering Department.
向洗衣房经理，或工程部汇报有关设备故障的问题
7. Assist in the department’s administration.
协助部门的管理
8. Assist in preparing staff rosters.
根据需要准备员工班次表
9. Ensure guest calls and requests are handled ina friendly, correct and efficient manner.
确保以友好的、正确的和有效的态度处理客人电话和要求
10. Ensure guestlaundry charges are posted correctly and promptly.
确保准确及时地寄出客人洗衣的账单
11. Provideongoing advice, support and certification to staff under your supervision.
给予所管辖的员工以不断的建议和支持
12. Supervisestaff performance.
指导员工表现并绩效评估员工,建议经理给予奖励或处罚
13. Provide oneto one instruction to staff members when required.
必要时对员工进行个别面对面指导
14. Deliver highquality service to guests.
向客人提供优质服务
15. Ensure guestneeds and reasonable requests are met.
确保客人需求和合理要求被满足
16. Seekopportunities to continually improve guest service.
通过记录客人的评论并以此为实践，不断地寻找机会发展对客服务
17. Takeappropriate action to resolve guest complaints.
采取合适的行动解决客人的抱怨
18. Promote thehotel and Westin products and services.
促销酒店与威斯汀的产品与服务
19. Adhere tothe hotel’s security and emergency policies and procedures.
坚持酒店安全制度、紧急情况处理规定和程序
20. Adhere tohotel cleaning and maintenance programs.
坚持酒店的清洁和养护
21. Ensure ahigh level of cleaning is maintained in your work area.
保持维护所在工作区域的高度整洁
22. Carry outother tasks as directed by your supervisors.
在上级指导下执行其它任务
23. Master allWestin brand standard.
熟练掌握威斯汀品牌标准
24. Master STARservice standard.
掌握万豪明星服务标准
25. Follow all company policies andprocedures.
遵循万豪集团及酒店的所有政策和程序。