宴会主管 Banquet Supervisor

·
Supervise maintenance of service standards during banquet
service operations
·
在宴会服务过程中监督服务标准
·
Assist in developing duty roster and station plan
·
协助制定排班和平面图
·
Check on employees’ discipline, grooming standards and
punctuality
·
检查员工纪律，仪容仪表和考勤
·
Check on guests’ satisfaction and proper handling of feedback
and follow-up
·
调查客人满意度，处理客人投诉并跟进
·
Assist Banquet Manager in staff’s development, counselling
and resolving staff conflict
·
协助宴会厅经理帮助员工的发展，协调并解决员工冲突
·
Weekly entry of Banquet staff overtime and allowances
·
每周宴会员工的加班小时和补贴
·
Keeping track of banquet service’s operating cutleries and
crockery to ensure par level for smooth operations
·
宴会厅餐具的盘点，确保正常的运作
·
Requisition of items which need to be replenished due to
breakages or replacement
·
由于破损或需要更换的的项目的补充
·
Responsible for raising stewarding/dry store requisition form
·
负责管事部和干货物品的领料单
·
Monthly stock takes of both the stewarding equipment and dry
store par, with reference to checklists issued by the stewarding department and
cost control respectively
·
每月参考管事部和成本控制的清单检查管事部设备和干货仓库标准库存
·
Maintain all operating equipment in banquet service and raise Engineering work
order and co-ordinate damaged items for repair
·
维护所有与宴会服务相关的操作社会，下工程维修单并跟进损坏设备的维修
·
Ensure that all service and storage areas are kept safe and
clean
·
确保所有服务和存储区域保持安全和整洁
·
Attend all meetings and training as requested by Banquets
Manager
·
参加宴会厅经理要求的所有会议和培训
·
Ensure execution of service standards during operations and give
training and guidance
·
确保服务标准的执行并给予培训和知道
·
Account and handle cash according to established and proper
Accounting procedures
·
根据规定的财务程序合理使用现金
·
Assist Food & Beverage Outlets in their operations within
peak times when needed
·
当需要时在高峰期协助其他餐厅的运作
·
Assist outlet managers and carry out requests made by the
management
·
协助餐厅经理完成管理层安排的工作
PERSONAL
ATTRIBUTES 个人品质
·
Excellent reading, writing and oral proficiency in the
English language
·
优秀的英语听，说，读，写能力
·
Good communication and customer contact skills
·
良好的共同能力和客户关系技巧
·
Must be well-presented and professionally groomed at all
times
·
始终保持良好并专业的个人形象
·
Knowledge of Excel, MS Word, Publisher, PowerPoint &
Micros
·
熟练运用计算机操作软件
·
Team player with strong interpersonal skills and attention to detail
·
具有的团队合作精神，良好的人际交往能力，注重细节