Reservation Agent 预订员

PRINCIPAL RESPONSIBILITIES 主要职责
With proper telephone etiquette, answer all incoming calls within 3 rings with a smiling tone of voice
使用恰当的电话礼仪，以微笑的态度在3声铃响前接听电话
Handle all faxes and email in regards to reservations and reply in a timely manner
处理所有与预订有关的传真和电子邮件，并适时回复
Accepts reservations according to the room situation and availability
根据客房情况和是否可用接受预订
Know the product well including facilities, packages, promotions daily events and activities.
充分了解酒店产品包括：酒店设施，套餐，每日促销活动
Carry out further duties as and when required or assigned by Reservations Supervisor
在需要时履行其他预订主管要求的职责
REQUIREMENTS 职位要求
1.Experience 经验
Relevant hotel experience is preferable
相关酒店工作经验为宜
2.Job Skill / Knowledge 工作技能 / 知识
Familiar with reservations tasks
Dynamic team players
Outgoing personality
Good communication & interpersonal skills
Knowledge in Opera PMS system is preferable
3.Computer Knowledge 电脑知识
Knowledge of MS office software
4.Language Proficiency 语言能力
Good written & spoken in English