前台接待 Front Desk Agent

Ensure LQA standards are implemented and delivered to every guest.
在对客服务中遵守和执行LQA。
Implement up-selling and LCAH member enrollment, to maximize room revenue & guest loyalty.
执行前台房间销售升级和雅高乐雅会会员招募计划，以最大化收益和客人忠实度。
Honesty is a work basis, ensure implement on work with honesty all times.
以诚信为工作基本，在任何时候都需要诚实的执行酒店所有财务制度。
Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination.
掌握酒店产品知识，确保贵宾及活动信息的时效性和准确性。
Ensures a high level of product knowledge of hotel and local area to provide an information service for guest.
掌握酒店产品和当地情况的高度了解，以便为客人提供信息咨询服务。
Completed the details of conference or group resumes are met.
完成团队接待，检查团队操作的细节需要达到客人要求。
Ensure and maintain the PSB upload is accurately.
掌握和保证前台外事传输的正确性。
Provide the personalize the guest arrival/departure experience
为客人提供个性化的到店及离店体验。
Anticipate guests’ needs, collects guests preferences, and ensure the needs and preferences will be met during current stay and future stays.
预知客人需求，收集客人喜好，并确保这些需求和喜好在客人入住期间会被一直满足。
Full utilization of all kinds of systems to embrace guest experience.
充分利用各类酒店管理系统和软件以提高宾客体验。
Accuracy in link of reservations requirement to room allocation/guest needs
根据预订信息准确地为客人安排房间及满足合理需求。
Liaison between Front Office departments and rest of hotel effective for guest experience.
在前厅部与酒店其他部门之间有效的沟通来提高宾客体验。
Focuses on the stay experience for LCAH members.
致力于提升雅高乐雅会会员的入住体验。