前台主管/前台接待 Front Desk Team Leader/Host

遵循品牌承诺并始终提供优异的对客服务。
Delivers the brand promise and provide exceptional guest service at all times.
为其内部客人提供优异的服务。
Provides excellent service to internal customers as appropriate.
熟悉酒店产品和服务政策。
Be familiar with the hotel’s products and services and policies.
通过礼貌及有效的方式，处理所有宾客及内部顾客的投诉及要求，跟确保问题得以圆满解决。
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
通过良好的互动，保持宾客及员工关系。
Maintains positive guest and colleague interactions with good working relationships.
经常亲自去核实宾客在入住及退房时，受到最好的服务。
Personally and frequently verifies that guests are receiving the best possible service during check-in and check-out.
确保客史记录服从凯悦和PSB标准。
Ensures that guest history records are accurately maintained obeying Hyatt’s and PSB standards.