前厅部实习生 Front OfficeTrainee(实习)

对于客户调查结果做出回应并落实相应的改善措施。
Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
确认抵达和出发的细节并且安排接送以及客人其他要求。
Verifies arrival and departure details and arranges luggage handling and transportation and other services requested by guests.
引导顾客和来访者去酒店设施。
Directs guest and visitors to any of the Hotel’s facilities.
确保任何消息快速地传达到客房。
Ensures all messages of any kind are promptly delivered to the guest’s room.
熟悉酒店产品和服务政策；了解所有运行工作以及在酒店举行的促销活动。
Be familiar with the hotel’s products and services and policies; be aware of all functions and promotions held in the hotel.
以支持和灵活的态度与其他房务部门经理紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.