宾客服务主管(总机）Guest Service Team Leader

确保所有员工遵循品牌承诺并始终提供优异的对客服务。
Ensures all associates provide a courteous an professional service at all times.
礼貌并有效地处理客人和员工的询问，对于无法立即处理的投诉和提出的问题，应汇报上级，并迅速跟进及时反馈结果。
Handles guest and associate enquiries in courteous and efficient manner, reporting complaints or problems if noimmediate solution can be found, whilst feeding back a prompt follow up.
保持与顾客和同事之间良好的合作关系。
Maintains positive guest and associate interactions with good working relationships.
负责为酒店内外，员工和客人之间提供灵活、高效地沟通与交流。
Responsible for facilitating efficien communications for both guests and associates both within the hotel and fo external communications.
熟练地应对各种紧急情况。在遭遇严重事件的状况下，保持冷静的头脑、警惕的神经和专业的判断力，并能高效地进行处理。
Acts proficient in all aspects of emergenc procedures. Remains calm, alert, and efficient in the event of a major inciden or problem at the hotel and maintains professional discretion.
维护有条不紊的工作环境，尽可能保持最小的背景噪音和谈话音量，以免噪声通过耳麦传递出去。
Contributes and maintains businesslike workin environment ensuring minimal background noise and conversation which could b transmitted through sensitive headsets.
安排员工班次。
Plans the roster of associates.
确认培训需求， 计划并培训员工。
Identifies training needs, plans and trains associates.