侍酒师 Sommelier

确保遵循品牌承诺并始终提供优异的对客服务。
Ensures
the delivery of brand promise and provides exceptional guest service at all
times.
礼貌而高效地处理所有客人和内部客人的投诉和询问，确保问题得到圆满解决。
Handles
all guest and internal customer complaints and inquiries in a courteous and
efficient manner, following through to make sure problems are resolved
satisfactorily.
与客人建立并保持良好的客户关系。
Establishes
a rapport with guests maintaining good customer relationships.
对于客户调查结果做出回应并落实相应的改善措施。
Responds
to the results of the Consumer Audit and ensures that the relevant changes are
implemented.
以支持和灵活的态度与其他员工紧密合作，着眼于整个酒店的成功和酒店客人的满意度。
Works
closely with other employees in a supportive and flexible manner, focusing on
the overall success of the hotel and the satisfaction of hotel guests.
向客人呈送菜单，回答客人问询并为客人提供关于酒水、食物及服务的建议。
Presents
menu/ drinks list, answers enquiries and makes suggestions regarding food,
beverage and service to guests.
根据所定的程序接受点菜并为客人服务酒水和食品。
Takes
orders and serves food and beverage to guest according to the established
sequence and procedures.
根据部门营运指南要求确保部门内所有餐饮物品、设备和其他设施得到妥善保管和维护 。
Ensures
all food and beverage items, equipment and other facilities in the Outlet are
maintained according to the Departmental Operation Manual requirements.
熟悉并对餐厅菜单和酒单有相当的了解。
Familiars
and have good knowledge of the Outlet’s Menu and Wine List.
促销酒水以提高营业收入。
Up-sells
beverage to increase the revenue.