客房部主管Housekeeping Supervisor

·
Ensure all work in accordance
with local and hotel rules and regulations
· 确保所有工作符合地方和酒店的规章制度
·
Works with Superior and Human
Resources on manpower planning and management needs
· 与上级领导和人力资源部一起进行人力规划和管理需求
· Supervise the implementation of housekeeping standards and
procedures in relation , Solve
employee grievances
·
监督客房部各项标准和工作程序的执行，并在工作中解决员工受到的不公正待遇
·
According to the work needs,
design and organize the room attendant training and meeting, improve work
efficiency and service quality.
·
根据与工作需要，设计并组织楼层服务员培训和会议，提高工作效率，提升服务质量
·
Appraise appearance, discipline
and efficiency of all staff under direct supervision and initiate immediate
remedial action if necessary
· 对所有直属下级的仪容仪表、守纪情况和工作效率进行评估。如有必要，可直接采取纠正措施
·
Supervise the implementation of
housekeeping standards and procedures in relation to:
监督客房部各项标准和工作程序的执行 ：
Bedroom service
臥室服务
Bathroom service
卫生间服务
Valet service
洗衣服务
Cleaning service
清洁服务
Linen maintenance
布巾维护
·
Recommended changes to
these standards and training needs on an ongoing basis
就这些标准和培训需求提供持续性的改进建议。
·
Maintain a current and
thorough knowledge of all housekeeping systems
对客房部所有系统有最新和完整的知识。
·
Perform Room allocations
and Room inspections
分配和检查客房
·
Co-ordinate special
projects (e.g. site rooms, vermin control, window and carpet cleaning, room
inventories)
协调特别项目(如参观客房，除虫，窗户和地毯的清洁，客房供应量)。
·
Management of lost
property for the hotel，Distribution and
collection of keys， Manage storage areas
管理酒店的遗失财物，钥匙的分发和仓库的管理
·
Conducts shift briefings
to ensure hotel activities and operational requirements are known
进行交接班说明，确保了解酒店的工作和运营需求。