Reservation Supervisor预订主管

Primary Responsibilities主要职责
Report to the reservation manager. Responsibilities and basic work functions include but are not limited to the following:
• consistently provide professional, friendly and attractive services
• lead and manage all aspects of the reservation department to ensure compliance with all service standards
• manage and coordinate all group and individual bookings
• maintain close contact with the sales team and individual bookings
• prepare daily, weekly, monthly and quarterly reports as required and report to the reservation manager
• attend pre conference meetings and Book meetings as needed
• ensure that all booking agents understand room products and hotel services to maximize revenue
• regular departmental meetings
• ensure the effective productivity of all colleagues through employee scheduling and compliance with budget guidelines
• balancing operational, administrative and colleague needs
• assist guests to understand hotel facilities in an informative and useful way
• comply with departmental policies, procedures and service standards
• comply with all safety policies
向预订经理汇报，职责和基本工作职能包括但不限于以下内容：
•始终如一地提供专业、友好和有吸引力的服务
•领导和管理预订部的各个方面，确保遵守所有服务标准
•管理和协调所有团体和个人预订
•与销售的团队和散客预订保持密切联系
•根据需要制作每日、每周、每月和季度报告，上报给预订经理
•根据需要参加会前会议和预订会议
•确保所有预订代理了解客房产品和酒店服务，从而实现收入最大化
•定期召开部门会议
•通过员工日程安排和遵守预算指导方针，确保所有同事的有效生产力
•平衡运营、行政和同事需求
•以信息丰富和有益的方式协助客人了解酒店设施
•遵守部门政策、程序和服务标准
•遵守所有安全政策
•分配的其他职责
Knowledge and Experience知识和经验
•以前担任过类似职位的领导经验
•有物业管理系统经验
•需要精通Microsoft Windows应用程序
•相关学科的大学/学院学位优先
•较强的人际关系和解决问题的能力
•高度负责且可靠
•能够在快节奏的环境中在压力下正常工作
•能够作为团队的一部分协调一致地工作
•能够将注意力集中在客人需求上，始终保持冷静和礼貌
• Previous leadership experience in a similar role required
• Previous experience with a Property Management system required
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline preferred
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times