Lobby Senior Host 前台主管

· Conducts shift briefings to ensure hotel activities and operational requirements are known
· 开交班会，确保员工都清楚酒店活动及操作要求。
· Supervise front office operations during assigned shift including:
· 监督指定班次期间前厅的运作，包括：
· Maintenance of guest information
· 客人信息的维护
· Maintenance of information about local events
· 本地活动信息的维护
· Compile occupancy statistics
· 编写入住率统计
· Supervise the use of the public address system
· 监督公共地址系统的使用
· Supervise group bookings
· 监督团队预订
· Assisting with serious complaints
· 协助处理重大投诉
· Supervise cashiering activities during shift including:
· 监督班次期间的出纳员活动，包括：
· Cash handling and banking procedure
· 现金处理和银行程序
· Dealing with irregular payments
· 处理不定期付款
· Instructing staff in credit policies and facilities
· 教导员工信用政策及设施
· Instructing staff in cash security procedures
· 教导员工现金安全程序
· Carry out debtor control
· 执行债务人控制
· Prepare reports
· 准备报告
· Supervise the cashiering system
· 监督出纳员系统
· In conjunction with the EDP manager to ensure the hotel system is maintained in accordance with the standard operating procedures.
· 与电脑部主管协作，确保酒店系统根据标准正常运行。
· To ensure that all refused business is recorded and reported to Front Office Manager.
· 确保对所有被拒绝的业务做出记录，并上报给前厅部经理。
· Be able to handle main Guest complaint
· 有能力去处理客人的投诉