前台主管Front Desk Supervisor

Assign room according to guest request andpreferences whenever possible. Pre-register designated guests and prepare keypackets. Organize and coordinate check-in/pre-registration procedures forarriving groups.
根据客人的需求和喜好，为客人分房。提前为客人入住系统，并准备钥匙卡。组织和协调团队到店
Review/Track/Accommodaterequests for room/check-out changes when possible; communicate status toappropriate Ladies and Gentlemen. Review out-of-order roomsdaily. Ensure rates match market codes and document exceptions. Verify andadjust billing for guests. Set up/process all guest check-ins/check-outs.Activate room keys. Secure valid payment. Identify any over-commitments.Perform duplicate reservation checks; block rooms.
复查、跟进换房和退房；和相关绅士淑女沟通房态。复查不可买房情况。保证房费和市场代码一致，如果有任何的不一致，保证有相关的解释和文件支持。为客人调账。入住和退房。做房卡。收银。查重复的预定，锁房.