市场销售总监

【岗位职责】
Participatein the development and implementation of business strategies for the hotelwhich are aligned with Radisson’s overallmission, vision values and strategies. Develop andimplement strategies for achieving individual sales goals 参与开发完成酒店的商业策略并与丽笙集团的总体使命、视觉价值、开发策略以及实现个人销售目标相一致
Achievemarket share and revenue goals by working with the Director of Sales onindividual and team goals within assigned market segments在细分的市场下与销售总监就个人和团队的目标进行合作实现市场份额和收入的目标
§ Implementssales policies and procedures of the hotel and Radisson Group.
执行集团和酒店的销售政策和流程
§ Recommendscontracted room rate structure including but not limited to corporate rates,wholesale rates, long stay rates, group rates, etc. ensuring maximum revenuegeneration.
使房间价格体系有优势，包括但不限于公司房价、批发房价、长住价格、公司团队价等，确
保最大限度创造收入
§ With the guidance from the DOSM, establishesposition description, specifications and performance standards (PDR) for allsales personnel within Radisson Group guidelines
在DOSM的指导下，按照丽笙集团规范为销售人员建立职位描述、规范和绩效标准
§ Prepareproposals and contracts that are geared to maximize profit while satisfyingclient needs
准备提案和合同，最大限度地提高利润，满足客户的需要
§ Develop dataand recommend programs to meet clients' needs
发展数据和建议方案，以满足客户的需求
§ Contactin-house customers to retain and grow existing business, repeat bookings orreferrals to other Radisson Hotels
接触内部客户保留和发展现有业务，重复预订或转介到其他丽笙集团酒店
§ Reviewindividual and team goals on a weekly basis; recommend and take appropriateactions to achieve objectives in key result areas
回顾个人和团队每周目标；建议并采取适当的行动来实现目标的关键结果领域
§ Ensure allmaterials used are in accordance with brand standards
确保所有材料和品牌标准
Maintainproper flow of information to sales team, review sales work file of assignedaccounts保持适当的信息给销售团队，对特定账户的销售工作文件进行回顾
§ Providescontinuous training for the sales team thereby creating a learningenvironment/culture.
为销售团队提供持续的培训，从而创造一个学习环境/文化
§ Communicateclients' requests to all departments in an effective and timely manner
将客户要求有效及时地传达给各部门
§ Insuremaximum occupancy on a daily basis by performing follow-ups on progress ofgroups booked with events services team
跟进团队预定的进程确保每天基础上的最大入住率
§ Assist withthe completion of monthly booking report(s)
协助完成每月的订单报告
§ Prepare reportsas necessary to improve management decision making and critical evaluation ofwork activities
准备必要的报告提高管理决策和工作活动的批判性评价
Create100% guest satisfaction by providing the Yes I Can! Experience throughperformance that demonstrates the standards of genuinehospitality and exceeding guest expectations“是的，我行”的服务态度创造客人100%满意度。真诚接待并超越客人的期望
§ Givepersonal attention, takes personal responsibility and use teamwork whenproviding guest service
关注，承担个人责任和使用团队合作为提供客人服务
§ Listen,apologize with empathy, find a solution and follow through when resolving guestproblems
倾听，道歉，找到解决方法并跟进解决结果
§ Provide YesI Can! genuine hospitality and teamwork on an ongoing basis
保持“是的，我行”的服务态度。在这个基础上真诚接待并发挥团队精神
§ Assume theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction
当客人不满意时，承担责任并使用判断力提供适当方法保持100%的客人满意度
§ Performother duties required to provide the service brand behavior and genuinehospitality
执行其他职责要求保证服务品牌
【岗位要求】
1、学历要求：市场营销或相关专业本科及以上学历；
2、工作经验及年限：十年以上杭州区域国际及国内品牌酒店工作经验，五年以上同岗位或相似岗位工作经历；
3、专业技能：对市场营销工作有深刻认知，有较强的市场感知能力、敏锐地把握市场动态、市场方向的能力、密切的媒体合作关系；
4、通用技能（计算机/语言等）熟练使用办公软件，有较强的文字功底；
5、职业素养及胜任能力要求：高度的工作热情，良好的团队合作精神，有较强的观察力和应变能力、出色的人际沟通能力、团队建设能力、组织开拓能力。