Housekeeping Manager 客房部经理

Job Title职位: Housekeeping Manager
Department部门: Housekeeping
Reports to汇报对象: Director Housekeeping
Position Level职位级别: Manager
职位描述
Position Overview
Assist
the Director of Housekeeping with the management and running of the Guestrooms,
Public Areas, Laundry and Floristry areas in an efficient and cost controlled
manner. Act as the Director of Housekeeping in her absence with regard to the
management of all staffing requirements.
Highly talented in motivating others, exceptional training skills and
impeccable attention to detail. Leading a team of Coordinators, Team Leaders
and Attendants, this position will have an innate ability to motivate and
develop others in order to achieve the established Leading Quality Assurance
standards.
协助客房部总监高效率地管理和运作客房部，且做到很好地管控成本，责任还包括公共区域、洗衣房、花房和园林绿化。在客房部总监缺席期间代理管理人员配置工作。具有很好的激励他人的能力、出色的培训技巧和不放过任何细节的精神。领导着一个凝聚着协调员、主管和服务员的团队，胜任这个岗位的人一定有能够激励他人、培养和发展他人的特有能力，才能够带领团队达到LQA质检标准。
The Role
岗位职责
1.
Ensure the highest levels of guest service
through the application of all Resort standards and standard operating policies
通过很好地运用所有酒店制定的标准和运营标准政策，确保高水准的对客服务
2.
Conduct regular inspections of guest rooms
定期组织客房检查工作
3.
Ensure the highest standards of cleanliness,
maintenance and safety are achieved in the department and throughout the resort
确保达到部门及整个度假酒店对卫生、维护和安全方面的高标准要求
4.
Ensure a progressive environment is created and
maintained that affords colleagues the opportunities for job fulfilment within
Resort properties
确保创造一个不断发展的环境并且在度假酒店内能够维持为同事们提供获得工作成就感的机会
5.
Maintain safe work practices protecting
yourself, the guest, colleagues, furnishings and equipment
保持一个注重安全的工作习惯，保护你自己、客人、同事、设施和设备等
6.
Attend briefings, meetings and training
sessions as requested
按要求参加例会、会议和培训
7.
Perform other duties as assigned by the
Director of Housekeeping
做好客房总监交代的其它任务
8.
Maintain a close working relationship with the
Engineering and Front Office departments
与工程部和前厅部保持紧密的工作联系
GUEST
SATISFACTION 宾客满意度
1.
Handle guest feedbacks and follow through on
required actions
处理客人的反馈意见并跟进和行动
2.
Conduct daily inspection and supervision of all
activities both back of house and front of house
组织每日的检查工作和指导前后台的所有活动安排
LEADERSHIP 领导力
1.
Responsible to train Housekeeping Team Leader
and fulfil training role in the absence of the trainer
负责培训客房部主管并在培训师缺席的情况下担任培训师
2.
Involvement in special projects associated
within the housekeeping scope of responsibilities
参与客房部职责范围内的所有特别任务和工作
3.
Ensure lost and found procedures are followed
through accurately and consistently
确保始终准确地遵循失物招领的程序要求
4.
To be health & safety conscious and
actively involved in maintaining a safe work environment
注重健康和安全并积极参与相关工作，营造一个安全的工作环境
5.
Support the Director of Housekeeping with
strategic forward planning for the department in line with the organization
支持协助客房总监制定与组织一致的战略性计划
6.
Oversee the training of all new colleagues in
the department
负责部门所有新同事的培训
7.
Ensure all colleagues are trained and adhere to
correct procedures for the safe use of chemicals
确保所有同事都经过培训并遵守程序正确安全地使用化学用剂
8.
Colleague management including disciplinary and
counselling action
管理同事包括违纪处理和辅导
Financial 财务业绩
1.
Maximize resort profitability by properly
managing expenses, labour and other material resources
通过恰当地管理开销、人工和其它材料资源将酒店的利润最大化
2.
Assist with cost control in line with revenue
budgets and manage on a daily basis in terms of rostering and overtime
根据收益的预算协助控制成本，并在日常排班和加班的管理中体现
3.
Back up to the Director of Housekeeping for
ordering and purchasing of all supplies and equipment
为客房总监订购采购运营用品和设备提供支持
ADMINISTRATION 行政
1.
Assist in the administration and management of
the Housekeeping operation
协助客房运营的行政管理
2.
Assist in effectively managing employee
relations within the department through involvement in performance appraisals,
recognition, incentive programs and communication meetings
协助有效的部门员工关系管理工作，涉及到工作绩效评估、认可奖励、激励项目计划和沟通会
3.
Rostering and processing of timesheets
排班表和时间进度表
4.
Work with the Director of Housekeeping and HR
on the recruitment of all Housekeeping staff
与客房部总监和人力资源部一起为客房部招聘员工
5.
Assist with the organising and coordination of
rooms linen, spa linen and restaurant linen stocktakes
协助安排和协调客房布草、水疗布草和餐厅布草的盘点
6.
Conducting performance reviews and creating a
forum for open communication and feedback within the department
组织绩效评估并建立一个部门开放性沟通讨论会
7.
Regularly review and update departmental
training material
定期回顾并更新部门的培训材料
Talent Profile
学历要求
Above college degree
大专以上学历